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Hoxhunt is a fast-growing, AI-native cybersecurity company on a mission to make humans the strongest security layer. The company combines AI-driven personalization, real threat detection, and behavioral science to help global enterprises protect their employees and organizations against human risk and cyberattacks.
As Strategic Customer Success Manager for APAC, you will own a portfolio of global enterprise customers in the region, taking full accountability for their success, growth, and long-term partnership with Hoxhunt. This is not a maintenance role—you will act as a trusted advisor to security leaders, guiding them through organizational change and helping them drive real behavioral change, prove measurable impact, and build programs that scale across thousands of employees and multiple markets.
Key responsibilities include:
- Own the full post-onboarding lifecycle for your customer portfolio, including adoption, value realization, renewal execution, and expansion opportunities
- Lead high-impact engagements such as quarterly business reviews (QBRs), strategic reviews, and executive discussions
- Build and drive long-term success plans tied to measurable business and security outcomes
- Navigate complex, multi-stakeholder environments across regions and organizational layers
- Identify account risks early and proactively drive mitigation plans
- Partner cross-functionally with Product, Implementation, and Security teams to deliver high-quality outcomes
- Proactively identify and drive expansion opportunities alongside Account Managers
In your first three months, you will master the Hoxhunt platform and enterprise customer journey, take ownership of your APAC portfolio, and build strong relationships with internal cross-functional teams. By month six, you will confidently lead high-impact engagements, act as a trusted advisor to security leaders, and proactively identify expansion opportunities while mitigating account risks.
Hoxhunt is a multi-product company with 270+ employees across hubs in the United States, United Kingdom, Singapore, and Finland. The company is recognized by G2 and Gartner, named to TIME Magazine's list of World's Top EdTech Companies, and featured in Fast Company, TechCrunch, Forbes, and Inc.
The role is based in Singapore with a hybrid work setting; you are expected to visit the office weekly. Hoxhunt offers a flexible, high-performance culture built on extreme kindness, psychological safety, and authentic trust. You will work alongside talented, dedicated colleagues in an environment free of micromanagement.
REQUIREMENTS:
- 5+ years of experience in Customer Success, consulting, or cybersecurity-focused advisory roles in B2B SaaS environments
- Proven success working with complex enterprise customers and multi-stakeholder organizations
- Strong executive presence with the ability to engage, influence, and challenge senior stakeholders
- Consultative mindset and ability to connect customer initiatives to measurable business outcomes
- Experience operating in high-touch enterprise environments where success depends on navigating complexity
- Demonstrated success in driving renewals, expansion, or long-term customer growth
- Excellent organizational skills and ability to manage multiple complex accounts simultaneously
- Comfort with data, insights, and reporting to drive clear actions and improvements
- High autonomy, strong ownership, and confidence using modern AI tools as a force multiplier
- Fluent written and spoken English and Mandarin
- Must already have the right to work in Singapore
BONUS:
- Fluency in additional languages (valuable for diverse APAC region)
- Background in cybersecurity, human risk management, or security awareness
