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Salary: USD 201,000 - 237,000 / annual
Jasper is a marketing agents platform that helps enterprises orchestrate AI agents to execute marketing work at scale. As a Strategic AI Outcomes Manager, you'll partner with Jasper's largest enterprise customers—including nearly 20% of the Fortune 500—to ensure they achieve measurable business outcomes with generative AI.
This is a strategic advisory role, not a traditional account management position. You won't own renewals, pricing, or contract negotiations. Instead, your success is measured by customer outcomes, executive relationships, AI maturity, and long-term strategic value creation.
You'll build trusted-advisor relationships with senior marketing, operations, digital transformation, and VP/C-level leaders across your portfolio. You'll facilitate strategic conversations connecting Jasper's capabilities to each customer's business priorities, help develop enterprise AI strategies and roadmaps, and lead executive conversations focused on outcomes and value realization rather than product metrics.
Key responsibilities include defining measurable success metrics tied to business outcomes, building multi-quarter success plans with outcome milestones and risk mitigation, identifying and prioritizing high-impact AI use cases across business units, and tracking progress toward agreed-upon outcomes. You'll drive adoption beyond initial deployment by identifying new teams and workflows that can benefit from Jasper, partner with customer champions to build internal momentum, and recommend governance and enablement models that support enterprise-wide AI adoption.
You'll orchestrate internal cross-functional teams—Solutions Architects, Product, Marketing, and Customer Education—to deliver exceptional customer experiences. You'll collaborate with Product to advocate for customer needs and influence roadmap priorities, work alongside Account Executives to surface strategic growth opportunities, and manage complex executive-level escalations while preserving relationships.
You'll also surface customer success stories and best practices, identify speaking engagement and advisory council opportunities, and bring customer insights back into Jasper to improve products and programs.
This fully remote role reports to the Director, AI Outcomes and is open to candidates located anywhere in the continental US.
