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Sereact is hiring a Strategic Accounts Manager to own and grow the company's most important customer relationships. You will be one of the first hires in this critical customer-facing function at a Series B AI robotics company that builds intelligence enabling robots to sense, reason, and act in real-world industrial settings like warehouses and factories.
In this hands-on, high-impact role, you will combine strategic account management, customer success, and commercial growth. You will own strategic customer relationships end-to-end—from onboarding and adoption through retention and expansion—serving Fashion, General Merchandise, E-Grocery, and 3PL customers. You will act as a trusted advisor to operational and executive stakeholders, drive customer value realization and ROI, and identify and close expansion opportunities including new sites, higher throughput, and additional licenses. You will develop tailored go-to-market and account growth strategies, including quarterly business reviews (QBRs) and executive business reviews (EBRs), and partner with Product, Engineering, and Operations to translate customer needs into roadmap input. You will also help build the foundation, processes, and playbooks for Customer Success at Sereact.
The role offers high ownership and direct impact on revenue and retention, the opportunity to work at the intersection of AI, robotics, and real-world operations, and a chance to shape a critical function at a fast-scaling company. You will have a flexible work schedule with the option to work remotely or hybrid from the Stuttgart area, and benefits include gym membership (Wellpass), a company car, and competitive compensation with bonus options.
Travel of up to 50% is required.
QUALIFICATIONS:
- Strong understanding of intralogistics, automation, robotics, or industrial tech
- Experience managing and growing enterprise or strategic accounts
- Background in a scale-up or fast-growing environment
- Proven ability to drive commercial expansion and customer outcomes
- High technical affinity; engineering background a plus
- Excellent communication and stakeholder management skills
- Fluent in English (other languages are a plus)
