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Salary: USD 220,000 - 290,000 / annual
Reindeer AI is building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We're seeking a Strategic Account Manager to own the post-sale relationship with enterprise customers, driving retention, expansion, and measurable business impact.
This is a high-impact, revenue-owning position working closely with founders, Sales, Product, and R&D. You'll own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion, building and executing multi-year account plans aligned to customer objectives and company growth targets.
Key responsibilities include:
- Own enterprise account portfolios with full revenue retention and expansion responsibility
- Lead quarterly business reviews (QBRs) and executive engagements to align on customer business outcomes and value
- Develop deep understanding of customer operations and identify AI-driven impact opportunities
- Advise enterprise customers on AI initiatives and business use cases for AI agents
- Drive expansion, cross-sell, and upsell opportunities across departments and stakeholders
- Serve as primary point of contact and trusted advisor for customers
- Identify, shape, and close expansion opportunities across business units
- Lead complex negotiations and deal execution
- Own the full renewal cycle including forecasting and close
- Identify churn risks early and drive mitigation plans
- Lead structured onboarding with cross-functional teams to ensure fast time-to-value
- Monitor adoption and proactively address gaps
- Translate customer feedback into actionable product insights
- Help build repeatable playbooks for onboarding, QBRs, and renewals
Requirements:
- 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
- Proven quota carrier with clear retention and expansion ownership
- Experience managing complex enterprise accounts and multi-stakeholder relationships
- Strong negotiation and closing skills; ability to work independently and drive commercial outcomes end-to-end
- Executive presence and strong communication skills
- Thrives in early-stage environments
- Analytical and data-driven mindset
- Solid understanding of AI concepts and enterprise applications
Nice to have:
- Experience in an early-stage or founding role
- Specific experience with enterprise platforms or workflow automation
- Domain expertise in Financial Services or Supply Chain industries
