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Strategic Account Manager

OpenArt AI - Los Angeles, CA, United States - Hybrid - posted 2026-09-30

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OpenArt is an AI storytelling and visual creation platform used by millions of creators worldwide. The company provides enterprise solutions for marketing, creative, and studio teams at leading brands, agencies, and entertainment companies to accelerate image and video production. OpenArt was selected as one of five companies in the 2026 Disney Accelerator and recognized by Notable Capital's Prosumer AI 40. You will lead the day-to-day delivery and growth of OpenArt's largest strategic accounts, including relationships with world-leading entertainment companies. This role demands exceptional execution standards—every email, presentation, deliverable, and meeting must be thoughtful, polished, and client-ready. You will bring structure to complex, cross-functional engagements by owning the operating cadence, coordinating internal teams, preparing executive-level materials, and ensuring consistent follow-through. Key responsibilities include: - Lead the day-to-day operating cadence for OpenArt's largest strategic accounts, including meetings, agendas, notes, action items, follow-ups, and deliverable tracking - Program-manage client onboarding and rollouts across multiple business units, stakeholder groups, and concurrent workstreams - Prepare polished, executive-ready materials, including business reviews, account updates, proposals, presentations, and training content - Coordinate teams across Enterprise GTM, Sales, Product, Studio, Legal, and Security to deliver a seamless client experience - Build trusted relationships with client stakeholders and proactively address risks, blockers, dependencies, and changing priorities - Track product usage, adoption, account health, and expansion signals to support renewal and upsell opportunities - Partner with commercial leads to identify new use cases, business units, and opportunities to grow each strategic relationship - Handle confidential client information, sensitive creative materials, and intellectual property with sound judgment and discretion - Document effective processes and improve OpenArt's strategic account playbook for scalability across future enterprise customers You will work closely with Enterprise GTM, Sales, Product, Studio, Legal, and Security teams. This role is ideal for someone trained in a top-tier professional services environment who wants to bring that standard of client service and execution to one of the fastest-moving companies in AI. REQUIREMENTS: - Three or more years of experience in a client-facing role at a top-tier professional services organization, such as management consulting, investment banking, or a leading agency or advisory firm - Experience working directly with Fortune 500 companies or similarly large and complex enterprise clients - Exceptional written and verbal communication skills, with a demonstrated ability to produce polished, client-ready materials - Strong program-management skills and the ability to coordinate multiple workstreams, deadlines, and stakeholder groups - Flawless attention to detail and a consistently high standard for written communication, presentations, and meeting preparation - Strong judgment and discretion when handling confidential information, sensitive creative work, and intellectual property - A humble, execution-first mindset and willingness to take ownership of both strategic and operational work - Ability to operate effectively in a fast-moving, ambiguous startup environment - Genuine interest in AI, creative technology, and the future of content production PREFERRED QUALIFICATIONS: - Experience working in or serving the entertainment, media, advertising, or creative industries - Familiarity with creative production workflows, including campaign production, VFX, studio operations, or post-production - Experience using HubSpot or a similar CRM platform - Exposure to or active use of AI creative tools - Experience helping build or standardize a new account-management, client-service, or enterprise delivery function

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