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Flipdish is a SaaS platform empowering independent restaurant and takeaway owners with integrated tools spanning online ordering, marketing, loyalty, point of sale, menu optimization, and operational automation. The company is AI-first and rapidly growing.
You will join the Strategic Account Management team as a Strategic Account Manager, owning a portfolio of restaurant clients across Ireland. Your focus will be on retention, growth, and building long-term partnerships with valued enterprise accounts.
Key responsibilities:
- Own and manage a portfolio of restaurant clients, with emphasis on retention, growth, and customer health
- Proactively identify churn risks and take action to protect and improve account performance
- Develop and execute account plans that improve adoption, satisfaction, and long-term value
- Partner with Activations and Sales teams to support smooth onboarding and accelerated growth for new accounts
- Work closely with Product, Support, and Sales to advocate for customer needs and resolve issues quickly
- Identify upsell, cross-sell, and feature expansion opportunities to maximize customer lifetime value
- Maintain strong CRM discipline and clear account planning
- Challenge decisions constructively and propose better ways of working
Success metrics include strong retention across your portfolio, increased expansion revenue from upsells and cross-sells, higher customer satisfaction and loyalty, clearer forecasting through disciplined planning, and measurable improvement in customer value realization.
Flipdish values ownership, clarity, and a friendly, people-led culture. The company emphasizes transparency, collaboration, and creating space for people to grow with balance. You'll have meaningful scope, work with smart cross-functional teams, and be trusted to make things better as the company scales.
The role is hybrid with a Dublin hub, offering a healthy blend of hub and home working.
REQUIREMENTS:
- Experience in strategic account management, customer success, or sales within a large book of business
- Proven track record of reducing churn and driving revenue growth, including with enterprise accounts
- Strong analytical skills and ability to use data to drive decisions
- Ability to collaborate effectively across cross-functional teams
- Confident communication with stakeholders at every level
- Excellent written and verbal communication skills
- Passion for hospitality and understanding of challenges facing restaurant businesses
- Results-oriented mindset focused on delivering measurable outcomes
- Experience working with SaaS products, ideally in online ordering or restaurant POS
- Clean driving licence and ability to meet clients when needed
Desirable:
- Experience with enterprise restaurant accounts
- Background in account planning, retention strategy, or revenue expansion
- Familiarity with the Irish hospitality market
