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Behavox is a data operating platform that helps multinational enterprises organize and activate data for compliance, risk management, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. This is a senior individual contributor role with significant autonomy over account strategy, renewals, escalations, and executive relationships.
Key responsibilities include:
- Monitor account health independently across commercial, operational, and relationship dimensions; surface risk early through ticket patterns, stakeholder signals, and adoption data
- Design and execute quarterly business reviews (QBRs) and executive business reviews (EBRs) focused on compliance posture, regulatory risk, control maturity, and platform value
- Own the full renewal lifecycle: build retention strategy, lead negotiations, close deals, and accurately forecast ARR churn risk with mitigation plans
- Drive inbound expansion deals independently and collaborate with Account Executives on strategic accounts
- Own client-facing communication when delivery issues arise; translate technical updates into actionable language and hold internal teams accountable through resolution
- Navigate complex organizational structures involving Heads of Surveillance, compliance analysts, technology teams, and operations teams
- Manage both executive-level strategic relationships and working-level practitioner relationships simultaneously
This hybrid role is based in the Milan office. You will oversee accounts in Italy and Germany and must be fluent in German.
REQUIREMENTS:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks (communications surveillance, trade surveillance, compliant archiving, policy management)
- Strong understanding of financial services regulatory environment and obligations driving client demand (communications monitoring, trade reconstruction, archiving mandates) across banking, hedge fund, asset management, and energy sectors
- Proven experience in multi-stakeholder account management at regulated financial institutions, navigating complex organizational structures
- Demonstrated expertise in commercial lifecycle management for enterprise SaaS, including renewal and expansion cycles, retention strategy, churn forecasting, negotiation, and close
- Strong escalation management and operational accountability skills; ability to manage complex, multi-workstream escalations with minimal manager involvement
- Fluency in German (required for account coverage in Germany)
- Ability to think strategically and execute operationally; high degree of autonomy and self-direction
