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Knix is an award-winning intimate apparel and activewear brand founded in 2013, recognized as one of the fastest-growing intimate apparel brands in North America. The company reaches over 3 million customers through online stores, retail locations across North America, wholesale channels, and Amazon, operating multiple brands including Knix, Kt by Knix, and Mntd.
As Store Manager at the West 4th location in Vancouver, you will own the business performance and drive high-stakes results through relentless focus on KPIs and a culture of radical accountability. You lead from the floor, balancing operational excellence with genuine human connection in a fast-paced retail environment.
Key Responsibilities:
- Drive store performance by leading key sales initiatives such as clienteling, owning the floor during peak moments, and coaching associates to maximize sales through needs-based service and strong product knowledge
- Leverage KPIs and core business drivers (traffic, conversion rate, average order value, units per transaction) to set, communicate, and influence sales targets, adjusting priorities to meet business needs
- Command the floor during peak segments, instilling urgency and high-energy bias for action in your team to convert every opportunity into a win
- Lead impactful floor meetings, training, and coaching to drive alignment and consistent sales, service, and operational performance
- Champion a customer-first culture that builds comfort, trust, and loyalty, driving repeat visits and meaningful connections with the Knix brand
- Maintain operational excellence through strong inventory, shipment, and loss-prevention practices, ensuring accuracy, efficiency, and accountability across the team
- Attract, hire, onboard, and develop top sales talent, creating a positive employee experience and clear development pathways that support engagement and retention
- Execute company and marketing initiatives including in-store events, visual standards, and new store or pop-up support with consistency, agility, and attention to detail
- Coach and develop Assistant Managers, Key Leads, and Sales Associates to grow, perform, and succeed together
Compensation & Benefits:
- Competitive base salary plus monthly bonus, with performance-based pay increases
- Health benefits program starting on day one, including extended health and dental coverage (100% of premiums for full-time employees)
- Access to mental health and wellness platform offering therapy and coaching sessions
- Generous discounts on Knix products and Gratis Program
- Company RRSP matching program up to 3% of pay for permanent full-time employees
- Paid Parental Leave top-up to 80% of salary for eligible permanent full-time employees
- 3 Floater Days annually for Store Managers and Assistant Store Managers
- Paid sick days for full-time employees
- Career advancement opportunities as Knix continues to grow
Requirements:
- Proven experience as a Store Manager or senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results
- Demonstrated ability to lead teams in a dynamic environment, maintaining motivation, focus, and performance while adapting strategies to shifting business needs
- Strong critical thinking and problem-solving skills, with the ability to prioritize, make sound decisions, and lead through change with agility and confidence
- People-first leader with a passion for developing others, building buy-in at all levels to understand KPIs, expectations, and their impact on results
- Deep understanding of operational excellence, including planning allocations, merchandising and product movement, labour management, and escalation handling to ensure seamless store execution
- Tech-savvy and detail-oriented, with the ability to leverage systems, tools, and data to train teams, execute initiatives, and support consistent performance across the store
- Must have necessary work authorization to be legally employed in Canada and be 18 years of age or older
- Ability to lift and handle packages weighing up to 25 lbs
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift
- Open and flexible availability to ensure business needs are met including evenings, weekends, and holidays
