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Salary: USD 70,000 - 125,000 / annual
Reformation is a sustainable fashion brand founded in 2009, on a mission to make eco-friendly clothing accessible to everyone. The company operates 50+ stores globally and has its own sustainable factory in LA. Named one of Fast Company's Brands That Matter and winner of a Best Carbon Footprint award, Reformation is committed to being climate positive by 2025 and circular by 2030.
As Store Manager at the Stanford Shopping Center location in Palo Alto, you will lead all store operations and report to the Regional Director. You'll be responsible for driving sales performance, managing operational execution to meet revenue targets while controlling expenses, and creating an elevated customer experience that embodies Reformation's brand values and sustainability mission.
Key responsibilities include:
- Measuring and monitoring sales performance; taking action to improve business results
- Ownership of operational execution to achieve revenue targets while managing budget and expenses
- Leading the sales floor and delivering excellent customer experience through a customer-first mindset
- Building and maintaining loyal client relationships while educating customers on sustainability
- Coaching team members in real-time for continuous improvement
- Creating optimal balance of sales and service through effective scheduling and payroll management
- Maintaining and delivering extraordinary customer experience NPS scores
- Ensuring inventory accuracy and controls; leading team training on consistent deliverables
- Contributing to loss prevention across all business areas
- Ensuring facility maintenance, presentation, and organization
- Leading merchandising presentation and concept standards; strategizing for customer experience and business productivity
- Providing real-time and weekly feedback on product and sales performance to corporate partners
- Managing day-to-day performance of retail teams and enabling progressive career development
- Hiring, training, and developing the store team across all business areas
- Providing performance feedback, managing reviews, development plans, and disciplinary actions
Work schedule requires minimum 40 hours per week with daily open availability across a full 7-day work week, including flexible scheduling for days, nights, weekends, and holidays as needed.
Requirements:
- Minimum 5 years retail experience required
- Minimum 4 years retail management experience required
- Experience working with a sales or retail organization and/or operationally intensive business
- Ability to work in a fast-paced, cross-functional team environment
- Strong interpersonal skills and ability to interact effectively with diverse personalities
- Drive to take on new challenges with self-motivation for continuous personal and team development
- Ability to set clear objectives and inspire team to reach highest potential
- Ability to set standards for operational efficiency, adhere to processes and systems, and identify improvement opportunities
- Skills to collaborate strategically with cross-functional partners
- Proactive and entrepreneurial sense of urgency with ability to prioritize important work
- Keen eye for identifying and evaluating new business opportunities
- Understanding of retail labor laws
- GSuite experience a plus
