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Sandbox VR is seeking a Store Manager to lead operations at one of their location-based VR entertainment venues in San Francisco. This is a hands-on management role overseeing all aspects of venue operations, team leadership, guest experience, and event execution.
Key Responsibilities:
Venue Management & Operations: Oversee all operational aspects including team leadership, scheduling, guest services, and VR technology management. Ensure smooth, safe, and consistently exceptional experiences for every guest. Drive operational excellence by maintaining cleanliness, safety, tech uptime, and customer satisfaction.
Event Strategy & Execution: Plan and execute in-venue events including private parties, corporate team-building experiences, tournaments, influencer showcases, and local community nights. Collaborate with Sandbox VR's marketing and event teams to promote events and drive attendance. Build partnerships with local organizations, schools, and companies to grow event bookings and brand presence. Manage event logistics including vendor coordination, scheduling, supplies, and budget tracking. Promote events through local outreach, social media, and in-store materials. Lead the team in preparing the store environment for events. Track event performance and customer feedback to inform future planning. Act as the on-site lead during events, overseeing staff assignments, customer experience, and real-time problem solving. Ensure compliance with all safety, health, and company policies.
Guest Experience & Engagement: Be the face of the venue and ensure every guest leaves with a memorable experience and desire to return. Actively gather and respond to guest feedback to continuously improve the Sandbox VR experience. Create a welcoming atmosphere that encourages social connection and group fun.
Team Leadership: Recruit, train, and develop a high-performing team of Guest Experience Guides and Leads. Foster a culture of excitement, ownership, and innovation. Lead by example through active floor presence, hands-on problem-solving, and consistent team communication.
Sales & Financial Performance: Drive revenue through upselling, event bookings, merchandise sales, and membership offerings. Manage budgets, payroll, and event-related expenses to ensure profitability. Monitor and report on key performance indicators (KPIs) related to operations and events.
Requirements:
- 3–5 years of management experience in entertainment, hospitality, retail, or experiential venues
- Proven experience planning, marketing, and executing successful in-person events
- Passion for creating memorable experiences
- Strong leadership, interpersonal, and team-building skills
- Highly organized, detail-oriented, and comfortable managing multiple priorities
- Tech-comfortable, with experience operating POS systems and basic hardware/software troubleshooting
- Evening and weekend availability may be required depending on business needs
