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Armada is a hyperscaler for edge AI infrastructure, delivering modular AI solutions deployed across 60+ countries for organizations in energy, defense, and other sectors. Backed by nearly $500M in funding from Founders Fund, Lux, BlackRock, and Microsoft, with strategic partnerships including Microsoft, Dell, Palantir, NVIDIA, SpaceX, and Skydio, Armada builds sovereign and edge AI infrastructure for customers requiring rugged, deployable compute outside centralized cloud environments.
The Starlink Resale Manager is a foundational operational role within Armada's Customer Success organization. You will serve as the primary operational point of contact for Starlink Reseller accounts, ensuring accurate and timely order processing, fast issue resolution, and consistent communication. You will partner closely with Account Managers, Customer Success Engineers, and Account Executives to support account health, retention, and growth.
Key responsibilities include:
**Order Management & Fulfillment:** Serve as the primary point of contact for Starlink Reseller order intake, processing, and status tracking, ensuring accuracy and speed across the ordering lifecycle. Coordinate with internal provisioning, logistics, and fulfillment teams to ensure timely activation and delivery of Starlink hardware and service orders. Monitor order queues and proactively flag delays, discrepancies, or fulfillment risks to prevent disruption to reseller operations.
**Customer Support & Issue Resolution:** Respond promptly to reseller inquiries regarding orders, billing, technical issues, and service requests. Troubleshoot common issues and escalate complex problems to appropriate technical or account teams. Maintain detailed records of customer interactions and resolutions in CRM systems.
**Cross-functional Collaboration:** Work with Sales, Engineering, and Support teams to resolve customer issues and improve processes. Provide feedback to product and operations teams on reseller pain points and feature requests. Participate in regular account reviews and success planning with Account Managers.
**Reporting & Analytics:** Track key metrics including order fulfillment time, issue resolution time, and customer satisfaction. Generate regular reports on reseller account health and identify opportunities for upsell or expansion. Monitor trends in reseller feedback and escalate systemic issues.
This is a remote position based in the US, ideal for someone who thrives in fast-paced, high-growth environments and enjoys solving operational challenges at scale.
