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Parloa is building agentic AI for enterprise customer experience, powering over one billion interactions for global brands like Booking.com, HealthEquity, Allianz, and SAP. The company is backed by leading investors including General Catalyst, EQT Ventures, and Altimeter Capital, and is scaling to become the global category leader in enterprise-grade conversational AI.
As Staff or Principal Product Manager, you will lead the strategic development and execution of Parloa's product platform, ensuring it delivers scalability, efficiency, and innovation across the product ecosystem. This is a pivotal role requiring both visionary thinking and operational excellence to build a platform that empowers teams, accelerates time-to-market, and drives measurable business impact.
Key responsibilities include:
• Define and drive product strategy: Develop a clear, actionable product vision and roadmap aligned with company objectives and market opportunities.
• Build for scalability and modularity: Ensure the platform is built with flexibility and integration capabilities, using industry best practices for APIs, SDKs, and modular design.
• Champion process excellence: Lead the creation of streamlined processes for feature requests, prioritization, and delivery, aligned with Parloa's operating model and product standards.
• Collaborate across functions: Partner with Engineering, Design, and Commercial teams to prioritize features based on strategic fit, technical feasibility, and business impact.
• Elevate decision-making with data: Implement robust analytics and observability tools to measure platform performance, prioritize features, and refine strategies.
• Foster customer-centric development: Align platform goals with customer and market needs to ensure relevance and impact across the ecosystem.
You will work cross-functionally to deliver a modular, integrated platform that enhances product innovation, reduces complexity, and creates exceptional internal and external user experiences.
Parloans operate with ownership and accountability for outcomes, not just tasks. The company has grown beyond the earliest startup phase but maintains intensity: fast execution, direct feedback, and strong expectation to contribute meaningfully from day one.
REQUIREMENTS:
• 10+ years of experience in product management, solution architecture, technical consulting, or CTO/CPO roles
• Strong understanding of platform architecture, APIs, SDKs, modular design principles, and integration strategies
• Deep experience translating customer needs into scalable platform solutions
• Proficiency in data analytics tools (e.g., SQL) and using data to inform decisions and measure impact
• Demonstrated ability to lead cross-functional teams and influence without authority
• Proven track record of defining long-term product strategies and aligning stakeholders around a shared vision
• Exceptional ability to articulate complex concepts clearly to technical and non-technical audiences
• Alignment with Parloa's values: customer centricity, ambition, speed, excellence, unity, and positivity
