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OpenLoop is seeking a Staff Software Engineer / Tech Lead to own the architecture, execution, and evolution of their AI-driven telehealth platform. This is a senior, hands-on leadership role—not pure management—where you'll operate as a player-coach: writing production code, setting technical direction, and guiding a small, senior engineering team.
Key Responsibilities:
- Own system architecture and design distributed systems on GCP (Cloud Run, Pub/Sub, BigQuery), making final decisions on service boundaries, data models, and technology trade-offs across Go, Python, and TypeScript.
- Lead hands-on integration of AI systems, including open-source LLMs, embeddings, and speech models. Define prompt optimization, evaluation strategies, and safety practices using tools like LangFuse.
- Champion observability, reliability, and scale. Oversee event-driven ingestion and automated QA pipelines for call transcripts and healthcare data (FHIR / Medplum).
- Contribute code to critical paths while leading major technical initiatives. Identify gaps, unblock teams, and drive projects to completion.
- Translate complex technical constraints into clear options and trade-offs for Product, Design, and Clinical Operations.
Required Qualifications:
- 8+ years of software engineering experience, with 2+ years leading projects or serving as a Tech Lead.
- Staff-level scope or equivalent technical impact.
- Strong LLM experience in production environments (hands-on required).
- Expert-level proficiency in Go, Python, or TypeScript/Node, with ability to review code across the stack.
- Deep experience with distributed systems, containerized deployments (Docker, Kubernetes, Cloud Run), and event-driven architectures.
Preferred:
- Experience hosting or integrating open-source models (vLLM, Ollama) and strong understanding of RAG architectures.
- Background in regulated environments (HIPAA, SOC 2) or healthcare data standards (FHIR, HL7).
- Strong written and verbal communication skills, including writing RFCs and explaining technical strategy to non-technical stakeholders.
- ML background, especially applied machine learning or AI infrastructure.
OpenLoop offers competitive compensation, equity, flexible PTO, medical/dental/vision coverage, 401(k) match, and a flat organizational structure emphasizing autonomy, competence, and belonging. The role is based in the Bay Area with flexible hybrid arrangements and opportunity to grow into an Engineering Manager role over time.
