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Salary: USD 176,100 - 308,200 / annual
Join Moveworks (now part of ServiceNow) as a Staff Software Engineer on the Conversation Engine team, where you'll scale and optimize a cutting-edge generative AI product serving enterprise users. This is a core infrastructure role focused on building the backbone of an agentic AI assistant platform trusted by 5.5+ million employees across 350+ companies.
You will own several critical areas:
**Product Infrastructure & Customization**: Design and build extensive product infrastructure with user-friendly interfaces that empower engineers and configurators to customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases, and delivering domain-specific conversational experiences.
**Scalable API Design**: Architect scalable API abstractions for the conversation platform supporting all popular chat clients (MS Teams, Slack, Web) and provide neutral APIs for other engineering systems.
**Dialog Engine Optimization**: Optimize the dialog engine to support a wide range of conversational features, leverage private domain knowledge unique to each enterprise customer, and enable real-time multilingual translation—all with minimal memory footprint, low latency, and streamlined development processes.
**Engineering Excellence**: Champion best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvement among fellow engineers.
**Observability & Monitoring**: Provide comprehensive insights into conversational AI product performance through robust logging and tracing frameworks, debugging and triaging tools, and automated metrics for efficient monitoring.
**Cross-Functional Collaboration**: Work closely with ML engineers, application engineers, product teams, and customer support to drive new features and scalability initiatives.
The role emphasizes rapid iteration, innovative problem-solving, and the ability to work at scale. You'll be at the forefront of AI transformation, backed by ServiceNow's global scale while maintaining the agility of a high-growth company.
**Requirements:**
- Bachelor's degree or higher in computer science or related field
- 7+ years of professional software development experience, specifically building systems at scale
- Strong foundation in computer science and software engineering with expertise in scalable systems
- Deep understanding of clean, modular, and scalable API design; ability to champion best coding practices
- Passion for optimizing systems and improving performance; expertise in tracing, logging, and metrics frameworks
- Systematic approach to identifying and resolving latency bottlenecks, race conditions, and throughput limitations
- Ability to independently research requirements and develop innovative solutions; thrive in fast-paced coding environments
- Strong communication skills to articulate design rationales and approaches
- Cross-functional awareness enabling seamless collaboration with various teams
