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Qualtrics is seeking a Staff Software Engineer to join the Agent Platform team in Seattle. This role focuses on building the foundational platform that enables AI agent capabilities across Qualtrics' enterprise SaaS products. You will work alongside software engineers, machine learning engineers, applied scientists, product managers, and security architects to help teams build and operate agents safely and effectively.
Key responsibilities include designing and developing robust AI architectures, frameworks, and algorithms for large-scale enterprise SaaS solutions. You will evaluate and select appropriate AI technologies, tools, and frameworks (such as LangChain/LangGraph) to achieve desired performance, accuracy, and scalability outcomes. The role involves collaborating across the company to guide the direction of agentic capabilities, spanning teams from research to production.
You will offer technical supervision and direction to Core AI platform teams, lead the technical roadmap of the Agent Platform team, and conduct regular code reviews providing technical guidance to team members. Additionally, you will use agent observability data to support trust, safety, compliance, and product improvement, while staying current with rapidly evolving agentic capabilities and applying sound judgment to new tools and approaches.
The position requires 8+ years of software engineering experience with proficiency in Python, Java, or C++. You should have solid understanding of cloud computing platforms (AWS, Azure, Google Cloud) and experience deploying AI models. Experience with security and governance for agentic workflows is essential. Strong communication and collaboration skills are critical for working effectively within cross-functional teams. A Bachelor's or Master's degree in Computer Science, Artificial Intelligence, or related field is required.
