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ManyChat is a leading Chat Marketing platform used by 1.5+ million customers worldwide, helping creators automate conversations across Instagram, Messenger, WhatsApp, and TikTok. The company has 350+ employees across three continents and is scaling rapidly with AI-powered features.
You'll join as a Staff Site Reliability Engineer, taking ownership of infrastructure strategy and platform reliability. This is a high-impact individual contributor role where you'll bridge Infrastructure and Engineering teams, shaping how the platform scales and evolves.
Key responsibilities include:
- Maintain and harden AWS infrastructure (EC2, ALB/NLB, WAF, IAM, CloudWatch)
- Operate and evolve EKS clusters powering Python-based AI services
- Migrate existing services to Kubernetes using Terraform and Helm
- Codify infrastructure with Terraform and manage host-level automation via Ansible
- Build and improve CI/CD pipelines with GitHub Actions
- Own observability: Prometheus, Grafana, alerting, and on-call readiness
- Support OS-level patching, certificates, WAF rules, and infrastructure hygiene
- Partner with engineers to guide best practices and drive platform reliability
- Create clean, maintainable infrastructure documentation and playbooks
- Support rare off-hours incidents
Required qualifications:
- 5+ years managing Linux in production (Ubuntu, Amazon Linux)
- Strong Kubernetes experience (ideally EKS), Helm, and Terraform
- Comfort running and debugging Python workloads in containers
- Solid understanding of networking, IAM, and cloud security
- Hands-on Nginx experience (Ingress and reverse proxy setups)
- Excellent communication skills
Nice-to-have: Advanced Ansible, PostgreSQL/RDS tuning, observability tools (Prometheus, Grafana, Loki), PHP production experience, TDD/CI-CD best practices, prior SRE exposure.
The company offers hybrid onboarding with relocation support, comprehensive health insurance, professional development budget, flexible benefits, hybrid work, generous leave, in-office perks, and company-funded activities.
