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Airwallex is a unified payments and financial platform serving over 250,000 global businesses including Brex, Rippling, Navan, and Qantas. The company operates across 27 offices with 2,300+ employees and is valued at $11 billion, backed by leading investors including Sequoia, Visa, Mastercard, and T. Rowe Price.
As Staff Product Manager for Product-Led Growth, you will define strategy and drive execution for Airwallex's next-generation AI-powered products at the intersection of fintech, AI/ML, and global financial operations. This is a high-impact, strategic role shaping the future of global payments, treasury, cards, and B2B financial operations.
Key responsibilities include:
- Drive PLG initiatives including in-product nudges, rewards, cross-sell systems, and lifecycle automation to enhance customer adoption, retention, and revenue
- Own the end-to-end product lifecycle for AI-powered features from ideation through launch and optimization
- Define and champion product vision and roadmap, balancing innovation with business needs
- Partner with engineering, data science, design, compliance, and commercial teams to deliver scalable, secure AI solutions
- Build and ship hands-on AI/ML-powered products such as copilots, agents, chatbots, and recommendation systems
- Leverage AI-driven technologies and data insights to innovate and reduce operational friction
- Lead development of customer service and support automation including bots and self-serve flows
- Ensure compliance, transparency, and responsible AI practices in regulated domains
- Launch products across multiple regions and languages, collaborating with local teams
- Mentor and lead other product managers with opportunity to grow into broader leadership
Required: 7+ years of product management owning core product areas end-to-end for complex, multi-surface products including 0→1 or early-stage work. Hands-on experience building and shipping AI/LLM-powered products with deep technical fluency in ML systems training, evaluation, deployment, and monitoring. Data-driven, growth-oriented problem solver with strong analytical rigor and A/B testing track record. Builder mindset with strong stakeholder management skills.
Preferred: Fintech, payments, treasury, or B2B financial operations experience. Prior work on growth, lifecycle, or PLG products. Technical background in AI/ML, data science, or engineering. Experience with customer service automation. Global product launch experience across regions and languages.
