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Vida Health is a virtual obesity care provider combining evidence-based treatment with advanced technology. The company serves Fortune 100 employers, national payers, and large healthcare providers, offering personalized care through Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches, and Licensed Therapists.
As Staff Product Manager for Operations Systems, you will own the vision and roadmap for internal operations systems that support Vida's care delivery and support teams. Your responsibilities include:
• Develop a clear strategic point of view on operations systems by synthesizing stakeholder requests into a prioritized roadmap
• Conduct deep dives with support agents and operations teams to understand current workflows, tool usage, pain points, and opportunities to improve time-to-first-touch, time-to-resolution, and cost-to-serve
• Design system integrations and data flows across third-party platforms (Zendesk, Braze, EHR systems, fulfillment partners) and internal systems
• Identify and replace manual, spreadsheet-driven processes with scalable, reliable systems—especially those where failures impact patient care
• Create internal tools and visibility layers that empower operations teams to access member records and understand historical context without engineering support
• Partner with operations leadership as a peer strategist, pushing back on requests and reframing them into business problems with comprehensive solutions
• Reverse-engineer and document existing systems to understand their architecture and dependencies
You will work in a technical environment, collaborating closely with engineering and operations teams to deliver systems that scale reliably.
REQUIREMENTS:
• Bachelor's degree minimum
• 7+ years in product management with meaningful experience on internal, operations, or business systems (support ops, rev ops, marketing ops, clinical ops, fulfillment ops, or business technology)
• Hands-on experience designing integrations between third-party platforms such as Zendesk, Salesforce, Braze, HubSpot, or Twilio and internal systems
• Fluency reading API documentation and reasoning about data flows: webhooks, JSON payloads, event triggers, sync vs. async patterns, failure and retry logic
• Technical comfort: ability to read code in Python or JavaScript, navigate GitHub, understand AWS or Google Cloud basics, and work with SQL (production coding not required)
• Proven track record turning messy, manual processes into scalable systems with measurable outcomes
• Judgment to see how data flows, workflows, and automations fit together holistically
• Strong stakeholder management skills with senior operations leaders, including ability to say no and propose better alternatives
• Self-direction to navigate ambiguous spaces, build relationships, and develop plans independently
PREFERRED:
• Contact center or support operations experience
• Familiarity with automation tools (Workato, Zapier, Tray.io) or AI support agents
• Healthcare or digital health background (EHRs, pharmacy, eligibility, HIPAA-aware workflows)
