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Kraken, one of the world's longest-standing crypto platforms with over 10 million users, is seeking a Product Manager II to own the investigation platform within its Compliance Operations division. This role sits within Core Services Product, alongside engineering teams building financial crime detection and response systems.
You will own the product roadmap for Kraken's investigation platform end-to-end, starting with the Financial Intelligence Unit (FIU) where workflows are most complex and regulatory requirements are highest, then extending across Compliance Operations. Key responsibilities include:
- Own and sequence the investigation-platform roadmap, defending priorities and re-sequencing when regulators or the Chief Compliance Officer raise critical issues.
- Define acceptance criteria and phased deliverables before engineering begins; secure Compliance sign-off and maintain scope discipline.
- Establish intake processes between Compliance policy, monitoring rules, and case management to ensure investigators are ready before system changes reach them.
- Understand investigation workflows deeply: reconcile policy and SOPs against actual investigator behavior and system behavior; distinguish between process fixes and technical solutions.
- Master the alert pipeline: ingestion, profile and transaction resolution, suppression and grouping logic, reconciliation between vendor output and case management. Be able to walk auditors through live examples.
- Make auditability a first-class requirement: audit trails, data lineage, evidence retention, reviewer attribution, change-management controls, and validation of filtering logic.
- Ship automation and AI into regulated workflows with appropriate controls (human-in-the-loop design, explainability, ongoing monitoring) that pass Compliance, IT, and privacy audits.
- Run the operating rhythm: facilitate a shared forum with engineering and adjacent product managers, deliver regular stakeholder updates, and maintain a single source of truth for delivery status.
The role requires deep collaboration with Compliance Operations, engineering, and regulatory stakeholders. You will balance shipping velocity with regulatory rigor, and translate between technical and compliance languages.
REQUIREMENTS:
- 4+ years of product management experience, including 2+ years on financial-crime systems (transaction monitoring, investigations, case management, KYC/EDD, or sanctions screening).
- Working knowledge of how AML programmes are examined by regulators, internal audit, and model validation teams, including questions about monitoring, filing, and control systems.
- Technical fluency to go deep on data flows and system design with engineers; ability to spot when a design won't meet requirements.
- Track record of shipping internal tools or operational platforms that measurably changed how an operations team works.
- Clear, concise writing across PRDs, phase plans, audit walkthroughs, and executive updates.
- Judgment to tell senior stakeholders when timelines are unrealistic due to incomplete requirements, while maintaining relationships.
NICE TO HAVES:
- Direct FIU experience (alert disposition, SAR/STR filing, leading investigators).
- Crypto or digital-asset experience (blockchain analytics, wallet-level transaction analysis, focal vs counterparty logic).
- Experience shipping AI/ML into regulated investigative workflows with control design.
- Build-vs-buy and vendor evaluation for monitoring or case-management tools.
- Experience with multi-jurisdictional programmes (UK, EU/MiCA, US).
