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Fin is an AI Customer Agent company building the highest-performing AI customer support agent on the market. The company enables businesses to deliver impeccable, always-on customer support across service, sales, and ecommerce channels. Founded in 2011, Fin is one of the largest private software companies globally with nearly 30,000 businesses using its products.
As a Staff Engineer, you will be a technical leader within the engineering organization, contributing to both backend and frontend systems while working closely with designers, product managers, researchers, and data analysts. This role combines hands-on development with architectural leadership and mentorship responsibilities.
Key responsibilities include:
- Contributing to technical architecture as the company scales to serve all customer requests
- Balancing agility with scalability and availability through continuous deployment and feature flagging
- Participating in all phases of software development from ideation through implementation
- Mentoring and coaching other engineers while partnering with the Engineering Manager on team development and technical strategy
- Raising standards for technical excellence, performance, reliability, and operational excellence
- Playing an active role in hiring and career development
You should have significant SaaS product experience, deep knowledge of high-level programming languages (Ruby, Python, Perl, etc.), and experience with distributed systems. The role requires 2+ years as a primary technical leader for a team, with a proven track record of delivering customer value. You'll work in a pragmatic, cross-disciplinary environment with strong product strategy orientation.
Fin operates a hybrid policy requiring at least three days per week in the office, with flexibility to work remotely. The company emphasizes a radically open and accepting culture focused on delivering incredible work.
