SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Fin is an AI Customer Agent company building the highest-performing AI customer support solution on the market. The platform enables businesses to deliver always-on customer support across service, sales, and ecommerce channels, powered by proprietary AI models. Founded in 2011, Fin is one of the largest private software companies globally with nearly 30,000 customers.
As a Staff Product Engineer, you will be a technical leader within the engineering organization, contributing to both backend and frontend systems while mentoring other engineers. You'll work closely with product managers, designers, researchers, and data analysts to shape technical strategy and architecture.
Key responsibilities include:
- Contributing to technical architecture as the platform scales to handle requests from thousands of customer organizations
- Balancing agility with scalability and availability through continuous deployment and feature-flagged releases
- Participating in all phases of software development: ideation, prototyping, design, and implementation
- Leading and mentoring engineers, with 2+ years of experience as a primary technical leader
- Raising standards for technical excellence, performance, reliability, and operational excellence
- Actively participating in hiring and career development
You should have significant SaaS product experience, deep knowledge of high-level programming languages (Ruby, Python, Perl, etc.), experience with distributed systems, and a proven track record of delivering customer value. You'll work in a pragmatic, cross-disciplinary environment with a strong product mindset.
Fin operates a hybrid policy requiring at least three days per week in the London office. The company offers competitive salary, equity, comprehensive benefits including pension matching, health/dental insurance, flexible PTO, and professional development support.
