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Zocdoc is a healthcare marketplace on a mission to give power to patients by making it easy to find and book in-person or virtual care across all 50 states, 200+ specialties, and 12k+ insurance plans. As a Staff Platform Engineer focused on AI Enablement, you will design and build foundational systems, tooling, guardrails, and paved roads that create leverage across the engineering organization and beyond.
This role has a distinctive scope: you will own AI enablement for both technical and non-technical stakeholders, building opinionated platforms and safe onramps that allow every builder at Zocdoc—regardless of engineering background—to harness AI tools productively and securely. You'll sit within the Infrastructure organization and collaborate across the business to turn platform strategy into practical, adoptable solutions.
Your day-to-day includes designing and building platform services (CI/CD pipelines, developer tooling, shared infrastructure patterns, AI-powered workflows) that are secure, scalable, and intentionally easy to use. You'll contribute to the technical direction of Zocdoc's internal developer platform, build and maintain opinionated platforms and guardrails for non-technical teams to safely create and operationalize AI tools, and define the software development lifecycle for non-traditional builders (access controls, credential management, testing patterns, on-call paths, contribution workflows).
You'll collaborate across teams to understand developer pain points and non-technical stakeholder needs, validate platform bets, and drive adoption. The role emphasizes hands-on technical leadership (~80%) with meaningful input into platform direction (~20%). You'll abstract operational complexity, define guardrails for safe AI usage, improve testability and safety, and streamline the builder journey across both software-engineering and non-engineering surfaces.
Ideal candidates enjoy building platforms that enable productivity and autonomy for diverse audiences, are motivated by making other people more effective, care deeply about empathy and usability, and thrive in environments with ambiguity and frequent change. You should be comfortable translating complex technical concepts for non-technical stakeholders and be a natural collaborator.
