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Skylo has pioneered a standards-based approach to satellite connectivity, connecting smartphones and IoT devices directly to satellites with no special hardware required. The company's direct-to-device service is live on millions of activated devices across five continents, covering more than 72 million square kilometers in partnership with leading satellite operators, mobile network operators, Tier-1 chipset makers, and OEMs worldwide.
As Staff Network Reliability Engineer in Cloud Operations, you will be the cloud infrastructure domain authority within Skylo's production NTN network. You own 24×7 platform health across Skylo's hybrid cloud estate: GCP public cloud (GKE clusters, Pub/Sub pipelines, Cloud SQL) and on-premise private cloud infrastructure (bare-metal Kubernetes, hyperconverged compute, software-defined storage). You are responsible for RAN NFs, Core NFs, OSS, BSS, and the observability pipeline itself.
Key responsibilities include: owning cloud infrastructure health across GKE clusters and on-premise Kubernetes environments; monitoring and triaging infrastructure alarms using Grafana, VictoriaMetrics, and GCP Cloud Monitoring; executing runbooks for P2–P4 fault categories (GKE node recovery, pod eviction, PVC repair, database failover, Prometheus WAL corruption recovery, ArgoCD drift remediation); owning the observability pipeline end-to-end (Prometheus, VictoriaMetrics, Grafana, OpenTelemetry); maintaining database reliability (PostgreSQL streaming replication, backup/restore, failover testing, Redis cluster operations); serving as L3 escalation authority for all Cloud Infrastructure incidents; defining and maintaining SLOs tied to network SLA commitments; driving toil reduction and automation; owning Cloud Infrastructure RCA end-to-end; authoring and maintaining runbooks and SOPs; mentoring Senior NREs; and collaborating with Platform Engineering, Network Implementation, and security teams on infrastructure hardening and automation.
You will go beyond keeping the lights on—you define SLOs, own error budget tracking, drive toil reduction, and partner with Ops Platform Engineering to automate the infrastructure remediation loop. You are the last technical stop before a Cloud Infrastructure problem becomes an engineering escalation and a force multiplier for the team.
REQUIREMENTS
Required:
- 8–10+ years of infrastructure engineering, Site Reliability Engineering, or cloud operations in a production 24×7 environment with direct on-call ownership for Kubernetes-at-scale environments
- Deep Kubernetes expertise: multi-cluster operations (GKE or EKS), node pool management, RBAC, network policies, persistent storage (PVC, CSI drivers), CRD/operator patterns, and production cluster upgrade procedures
- Hybrid cloud operations: hands-on experience operating both public cloud (GCP or AWS) and on-premise/private cloud infrastructure (bare-metal Kubernetes, KVM, or hyperconverged platforms)
- Production observability stack ownership: Prometheus (federation, remote write, WAL management), Grafana, VictoriaMetrics, OpenTelemetry, and alerting pipeline design with Pub/Sub or equivalent
- Database reliability: PostgreSQL streaming replication, backup/restore, failover procedures, and performance tuning; Redis cluster operations and persistence management
- GitOps tooling in production: ArgoCD or Flux CD for multi-cluster operations; Helm chart authorship and version management; Terraform or Ansible for infrastructure provisioning
- SRE fundamentals: SLO/SLI/SLA definition, error budget management, toil measurement, capacity planning, and on-call rotation design
- Container and Linux internals: container runtime debugging, kernel-level performance analysis, storage subsystem troubleshooting, and network packet flow understanding
- Runbook authorship: ability to write infrastructure diagnostic procedures at the level where a less-experienced engineer can execute them independently under incident pressure
- Strong written and verbal communication: capable of delivering RCA documents, engineering escalations with structured problem statements, and MNO-facing infrastructure summaries
Preferred:
- Experience operating cloud infrastructure for telecom or NTN workloads: 5G Core NF hosting, vRAN compute requirements, or satellite ground segment infrastructure
- Software-defined storage expertise: Ceph, Rook, or equivalent distributed storage systems at production scale
- Private cloud platform experience: KubeVirt, Harvester, or OpenStack for VM-container convergence on bare-metal infrastructure
- Networking depth: BGP routing, VXLAN overlays, EVPN fabrics, software-defined networking, and hardware load balancer operations
- Strong development background in Go or Python for building custom automation tooling, Kubernetes operators, or infrastructure lifecycle integrations
- FinOps experience: cloud cost optimization, resource lifecycle automation, and capacity right-sizing across public cloud footprints
- Certifications: CKA, CKS, AWS Solutions Architect Professional, or Red Hat Certified Architect
