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Salary: USD 149,800 - 262,200 / annual
ServiceNow is seeking a Staff Technical Product Manager for ServiceNow University to shape the next generation of AI-native learning and credentialing experiences. ServiceNow University is transforming how people build knowledge and skills needed to succeed with ServiceNow, evolving toward personalized, proactive, conversational, and hands-on experiences powered by AI-driven simulation, real-time guidance, skills intelligence, intelligent pathways, and measurable learner capability.
In this role, you will own defined technical product capabilities spanning multiple ServiceNow University experiences. You will work alongside product managers and partner closely with Engineering, Architecture, Design, Research, Data, and shared platform teams to translate learner and business needs into scalable capabilities, clear technical requirements, and executable product plans.
Key responsibilities include:
- Define and execute product strategy and roadmap for assigned technical capabilities within ServiceNow University
- Partner with product managers to translate learner needs and product strategies into clear requirements, user stories, acceptance criteria, and delivery plans
- Drive effective use of Lux and other ServiceNow AI and platform capabilities across ServiceNow University experiences
- Lead product discovery for capabilities spanning multiple product areas: personalization, conversational experiences, learner data, search, recommendations, and reusable experience components
- Develop deep understanding of learners, business needs, platform capabilities, and emerging AI technologies to influence product decisions
- Define reusable capabilities, integration patterns, and product standards enabling consistent, scalable, consumer-grade learner experience
- Lead technical product planning by defining requirements, prioritizing investments, evaluating technical trade-offs, and driving execution across cross-functional teams
- Partner with Engineering, Architecture, and Design to deliver scalable, secure, accessible, compliant, and enterprise-ready capabilities
- Identify and manage dependencies across ServiceNow University, shared platform teams, enterprise systems, and external partners
- Define measurable outcomes for assigned capabilities including adoption, quality, reliability, learner engagement, and learning/credentialing outcomes
- Communicate product direction, technical decisions, dependencies, risks, and outcomes to senior stakeholders
Requirements:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- 8+ years of product management or technical product management experience delivering enterprise software, digital platforms, AI-powered products, or customer-facing experiences
- Proven experience defining and executing product strategy for technically complex capabilities, enterprise platforms, cloud platforms, or integrated digital experiences
- Strong understanding of enterprise software architecture, APIs, data flows, system integrations, cloud technologies, and distributed systems
- Experience with modern AI technologies including large language models, AI agents, conversational systems, search, recommendations, personalization, or contextual intelligence
- Demonstrated success partnering with Engineering, Architecture, Design, Research, and product stakeholders to deliver complex, cross-functional initiatives
- Experience defining reusable capabilities, integration patterns, or product standards supporting multiple product experiences
- Strong technical acumen with ability to evaluate architectural trade-offs, platform investments, scalability, security, privacy, compliance, and enterprise readiness
- Proven ability to translate learner, customer, and business needs into technically actionable product requirements and measurable outcomes
- Strong analytical skills including ability to define success measures, evaluate product telemetry, and use evidence for prioritization decisions
- Exceptional communication and influencing skills with ability to align diverse stakeholders and drive decisions without direct authority
