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ServiceNow is building a new Accounts Receivable Operations (ARO) product with the ambition to grow it into a $100M business. This is a Staff Product Manager role leading the inbound product strategy for ARO, combining enterprise software expertise with deep finance operations knowledge.
You will own product strategy, priorities, and roadmap for the ARO product, working directly with customers (finance leaders, AR managers, collections teams) and closely with engineering, design, and research teams. Key responsibilities include:
- Establish ARO as a strategic growth business for ServiceNow by owning product strategy and roadmap
- Partner with finance leaders and collections teams to understand challenges and identify opportunities in collections, dispute resolution, and invoice-to-cash processes
- Define AI-native capabilities that automate routine tasks, prioritize work, and resolve cases autonomously
- Translate customer needs and complex finance workflows into clear product requirements and user stories
- Guide development across engineering, design, research, and platform teams to deliver high-quality products
- Integrate customer discovery, usability studies, market analysis, and competitive insights into product decisions
- Work with early customers to validate solutions, guide pilots, and drive adoption
- Define and measure product success through customer outcomes (faster collections, reduced DSO, improved productivity, shorter dispute resolution)
- Communicate priorities and tradeoffs clearly, build consensus, and influence stakeholders across boundaries
- Help establish team ways of working, including leveraging AI for discovery and decision-making
- Take accountability for outcomes across the product lifecycle and coach other product managers as the team scales
This is a ground-up opportunity to shape a new product, establish team culture, and grow ServiceNow's presence in a new market. You will work through ambiguity, take ownership from discovery through delivery and adoption, and build an entrepreneurial product organization.
**Requirements:**
- 8+ years of software product management experience, including ownership of enterprise products from discovery through launch and adoption
- Experience building products for finance operations, with direct experience in accounts receivable, collections, dispute management, or invoice-to-cash strongly preferred
- Strong understanding of how finance teams operate, including workflows, performance measures, financial controls, and relationships with customers and other business functions
- Understanding of how finance workflow products connect with ERP systems and other sources of customer, invoice, payment, and account data
- Experience defining product requirements and translating them into prioritized roadmaps and actionable development plans
- Deep curiosity about customer needs and track record of building relationships with business leaders and practitioners
- Strong prioritization skills and discipline to focus on activities creating greatest customer and business impact
- Ability to connect broader product vision with details required to deliver complete, usable solutions
- Entrepreneurial mindset, comfort with ambiguity, and ability to establish direction and deliver results in new product/market
- Strong communication and influencing skills to explain complex problems to technical, business, and executive audiences
- Ability to lead across functions, coach less experienced colleagues, and build culture of ownership, learning, and execution
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
