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Fin, an AI Customer Agent company, is seeking a Staff Forward Deployed Engineer to work directly with strategic customers and the Go-To-Market team. In this role, you'll bridge the gap between customer business goals and Fin's AI Agent for Customer Service, operating with high autonomy to set direction, own outcomes, and represent Fin in high-stakes customer contexts.
Key responsibilities include leading Fin adoption by helping prospects unlock AI capabilities to automate and scale support operations; embedding deeply with strategic customers to understand business challenges and technical requirements; working hands-on with customer technical teams as a subject-matter expert and trusted advisor; collaborating with Sales, Success, and Product teams to influence work and ensure seamless customer experiences; leading and evolving the Forward Deployed Engineering function; leveraging connections across strategic accounts to anticipate challenges and influence decisions; and providing guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as the team scales.
You should have a demonstrated track record building exciting SaaS products, ideally with founder or early-stage startup experience. You need 2+ years as a primary technical leader for a team, with autonomous decision-making and accountability for outcomes. Strong interest in AI/ML with ability to ramp up on unfamiliar concepts quickly is essential. You must excel at cross-functional collaboration, navigating organizational boundaries, and rallying diverse teams. Deep knowledge of a high-level programming language (JavaScript, Python, Ruby, etc.) is required, along with proficiency using and writing REST APIs. You should be decisive and pragmatic, knowing when to prototype and ship fast versus when to escalate or delegate. Strong communication skills tailored to any audience—engineers and non-technical stakeholders alike—are critical. Willingness to travel and work on-site with customers to build relationships and understand their needs is expected.
