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Salary: GBP 130,000 - 155,000 / annual
Grafana Labs is seeking a Staff Field Engineer to support the company's presales and field engineering operations. You will work closely with Solution Engineers, Product, and Marketing to provide deep technical expertise, enablement, and strategic support on Grafana's most complex customer engagements.
In this role, you will operate as a top-tier field team member (top 20%) with minimal supervision, serving as a subject matter expert and mentor to senior field engineers and solution engineers. Key responsibilities include:
- Advise on and support strategic deals and customer engagements, collaborating on complex technical challenges with no supervision
- Serve as a recognized Subject Matter Expert in one area of the Grafana Platform with deep knowledge across multiple observability technologies
- Craft and deliver compelling technical value stories to help the sales team close deals
- Own end-to-end creation and curation of technical training content (workshops, guides, demo scripts) for product areas, establishing repeatable content review cadences with Enablement and Product Management
- Architect, engineer, and maintain live production demo and POV infrastructure at scale, ensuring reliability, security, and uptime
- Act as a key influencer in product direction, helping customers adopt newer technologies and representing Field Engineering in product planning cycles
- Present at strategic marketing events (presentations, panels, webinars, conferences, blogs) as a Grafana ambassador
- Provide technical guidance to Solution Engineers, Observability Architects, and customers; present best practices
- Contribute to product documentation, white papers, blogs, and product direction input
- Mentor Senior and Staff Solution Engineers and Field Engineers
Grafana Labs is a 100% remote, globally distributed company with 40+ countries represented. The company is backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, and others. Customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce.
REQUIREMENTS:
- Minimum 8+ years of related technical experience, including 2+ years in a Senior Field Engineer role or equivalent (SRE, Developer, Architect, presales Solution Architect). OSS development experience is a plus.
- Excellent understanding of Grafana and associated technologies with recognized SME depth in at least one area of the Grafana Platform; deep working knowledge across multiple observability technologies (Grafana, Loki, Prometheus, Tempo, Elastic, Splunk, Datadog, etc.)
- Expert-level knowledge in at least one adjacent domain (e.g., IoT, AI/ML) beyond the core observability stack, with demonstrated domain knowledge across the broader Grafana Ecosystem
- Has created and maintained at least one product training asset (workshop, guide, or structured content) adopted by the broader technical field organization
- Demonstrated experience partnering cross-functionally with Product Management and Engineering to produce and maintain field-facing enablement content and influence roadmap priorities
- Comfortable with at least one modern programming language and strong understanding of the modern software development lifecycle, including debugging and investigation
- Working familiarity with Linux, including common tools
- Practical experience using AI tools to generate and review code while retaining full ownership of final decisions and quality criteria
- Able to architect a modern application on primary cloud providers (AWS, Azure, GCP), including IaC tools such as Terraform; understanding of tradeoffs between build vs. buy and technologies such as Kubernetes, Docker, Serverless, Microservices
- Proven track record building and delivering strategic technical content (workshops, demos, decks, webinars, videos) for technical audiences, including complex POVs and competitive objection content
- Deep understanding of the sales process with ability to anticipate and proactively address challenges in complex, strategic sales cycles
