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Graphcore, a leading innovator in AI compute infrastructure and member of the SoftBank Group, is seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for its Arm-based hardware platforms across lab and data center environments.
You will focus on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure. Working closely with engineering, platform, and data center teams, you will ensure the reliability and performance of next-generation AI systems.
Key responsibilities include:
- Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure
- Support engineering bring-up activities, including component validation and firmware interaction testing
- Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues
- Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements
- Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles
- Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability
- Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation
- Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics
- Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases
The Systems Engineering and Hardware Engineering teams work closely with server engineering, firmware teams, platform architects, and data center operations to support the development, testing, and deployment of next-generation AI compute systems in a collaborative, fast-paced environment.
REQUIREMENTS:
Essential:
- Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline
- 8+ years of strong experience with server hardware architectures and board-level debugging
- Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures
- Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure
- Strong collaboration skills and ability to work effectively in fast-paced engineering environments
- Excellent written and verbal communication skills
Desirable:
- Experience supporting prototype or pre-production hardware bring-up
- Familiarity with data center facilities, including liquid cooling and power distribution systems
- Experience using Python, Bash, or automation tools for hardware validation or troubleshooting
- Exposure to structured failure analysis and reliability engineering methodologies
