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Intuit is seeking a Staff App Ops Engineer to lead operational excellence and site reliability for its Fintech platform serving 100 million customers globally. This is a hands-on technical leadership role within the Fintech Systems Engineering and Operational Excellence team, based in New York.
Key Responsibilities:
- Own "always-on" reliability at scale for distributed systems on AWS serving millions of small business customers with 5-9's availability targets
- Architect cloud-native data systems with high availability, security, and performance at multi-million-user scale
- Design and ship AI-powered AIOps tools that auto-detect, triage, and remediate issues to multiply team impact
- Lead incident response and production support as part of on-call rotation, engaging and resolving production issues
- Champion resilience best practices including FMEA validation, chaos engineering, and disaster recovery runbooks
- Elevate operational excellence through best-in-class monitoring and resolution techniques to reduce MTTD/MTTR
- Automate relentlessly to reduce developer toil in standard operating procedures
- Drive complex cross-team initiatives, managing dependencies and delivering ambitious programs end-to-end
- Influence beyond your team by partnering with platform leadership to remove blockers and accelerate adoption of Intuit-wide standards
- Shape engineering culture through active participation in RCAs and contributing to best practices
Required Qualifications:
- 8+ years of hands-on development and operational experience building and maintaining infrastructure in AWS
- Deep expertise in at least one SRE discipline (automation, monitoring, DevOps, or cloud operations)
- Deep AWS and Kubernetes expertise including high-availability architectures, DR strategies, Docker, Kubernetes, and ArgoCD
- Proficiency in modern programming/scripting languages (Go, Java, Python, or Ruby) for application development and DevOps automation
- Extensive observability and performance experience with tools like Splunk, Wavefront, AppDynamics, Prometheus, or distributed tracing
- Strong grasp of SSDLC and CI/CD pipelines with judgment to build and evolve them safely at scale
- Proven technical leadership with data-backed evidence of impact and track record of driving initiatives independently
- Sharp production diagnostic skills and passion for resolving pre-production and production issues under pressure
- Strong collaboration and communication skills with willingness to do unglamorous work when needed
Intuit offers competitive compensation with pay-for-performance approach, including cash bonus, equity rewards, and comprehensive benefits.
