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Rippling is a unified platform for HR, IT, and Finance that automates the entire employee lifecycle—from payroll and benefits to corporate cards and third-party app provisioning. The company has raised $1.4B+ from top-tier investors and is based in San Francisco.
As an Onboarding Manager for Rippling Spend, you will drive operational excellence within the Sales organization by developing and executing strategies to set up and expand customers effectively. You will cultivate strong relationships with C-level executives and key decision-makers, helping to build Rippling's onboarding organization and define the post-sales strategy that fuels growth.
Key Responsibilities:
- Set up and customize new customer accounts for Rippling Spend, handling implementations requiring knowledge of accounting and general ledger concepts
- Execute successful platform launches and drive full adoption of Rippling Spend
- Build and nurture strong relationships with new and existing customers, tracking account health and ensuring needs are met
- Develop deep, multi-threaded relationships with key decision-makers within accounts
- Own retention, expansion, and overall growth across your book of business
- Collaborate with Product, Engineering, Support, and Risk teams to provide informed recommendations that enhance customer experience
- Partner cross-functionally with Sales, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle
Requirements:
- 2+ years in Sales, Sales Development, Customer Success, Account Management, Project Management, or Implementations, with experience advising clients and driving revenue expansion
- Experience engaging with financial decision-makers (Owners/CEOs, CFO, Controller, Director of Finance) at companies with up to 50 employees
- Strong oral, written, and presentation skills with ability to build lasting client relationships
- Ability to understand diverse business requirements across industries and translate them into compelling customer vision
- High emotional intelligence, coachability, and genuine passion for delighting clients
- Self-starter mentality with energy and initiative to thrive in fast-paced environment
- 2+ years managing multiple SMB customers while implementing or administering expense or corporate card programs
- Note: Candidates are encouraged to apply even if they don't meet all listed requirements, as life and professional experience may be relevant beyond the stated criteria
