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Nutanix is seeking a Systems Reliability Engineer II to join its enterprise tech support team in Pune. This is a hybrid role requiring three days per week in the office, with a focus on delivering exceptional customer support for cloud infrastructure and virtualization platforms.
You will troubleshoot and resolve complex technical issues for customers, working directly with their infrastructure to ensure high satisfaction. Key responsibilities include:
• Diagnose and resolve complex technical issues in virtualization, networking, and cloud environments, directly impacting customer satisfaction
• Collaborate with product development teams to identify defects and improve product serviceability based on customer feedback
• Analyze customer data and system logs to enhance product reliability and proactively mitigate risks
• Partner with technology ecosystem allies (VMware, Citrix, Microsoft) to resolve issues and improve interoperability
• Mentor and guide junior team members, fostering a collaborative and growth-oriented environment
• Contribute to and expand internal and external knowledge bases to facilitate continuous improvement
• Champion customer needs by gathering feedback and advocating for product enhancements
• Provide rotational support coverage during weekdays and off-hours as needed
You will report to the Manager, Worldwide Support, in a supportive, customer-centric leadership environment that emphasizes collaboration and professional growth.
REQUIREMENTS:
• 4–7 years of experience in Systems Reliability Engineering or equivalent roles
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (Layer 2/3), Linux Systems, DevOps, and Cloud technologies
• Proficient in written and verbal communication for effective cross-team collaboration
• Demonstrated experience resolving complex technical issues directly with customers
• Degree in Engineering or Computer Science preferred
• Customer-driven mindset with focus on delivering high-quality support
• Familiarity with partner technologies (VMware, Citrix, Microsoft)
• Ability to develop tools and contribute to knowledge base improvements
