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Plume is seeking an experienced Senior Technical Program Manager to define and drive product success for its cloud-based service delivery platform. The role involves leading multiple simultaneous complex projects and programs, developing recovery strategies when initiatives deviate from plan, and collaborating across a rapidly growing organization.
Plume develops and deploys cloud-based control planes at massive scale to manage tens of millions of customer homes through some of the world's largest ISPs. The platform includes WiFi network management and optimization, device access control, network provisioning, and end-customer mobile app interactions, serving both B2B and B2C product offerings.
Key Responsibilities:
- Design, build, and maintain comprehensive project plans including scope, schedule, and risk management
- Drive execution and demonstrate end-to-end ownership of complex, technical programs to successful completion
- Drive deep collaboration across networks of critical dependencies
- Identify and resolve conflicts, inter-dependencies, and program issues quickly and efficiently
- Lead cross-functional project meetings and milestone reviews
- Deliver executive communication and drive decision-making processes
- Manage stakeholder and team communications and updates
- Develop roadmaps and development milestones for projects based on Product team input
- Monitor progress to plan and design recovery strategies if projects deviate from baseline
Requirements:
- Bachelor's degree in Engineering (B.E./B.Tech) or equivalent industry-standard experience, with 10+ years of total experience
- Experience working in rapidly growing organizations
- Strong technical background with hands-on software development experience; strong preference for candidates who transitioned from lead development roles into Program Management
- Lead end-to-end program execution for initiatives such as feature development, interoperability, performance optimization, and certification, working closely with firmware, driver, hardware, QA, and product teams
- Prior experience working in the Wi-Fi domain with ability to understand and engage in technical discussions related to Wi-Fi protocols, features, performance issues, and firmware architecture
- Ability to work closely with firmware teams on architecture, release planning, dependency management, defect triage, and risk mitigation
- Ability to think strategically and tactically and build consensus to make programs successful
- Demonstrable ability to think outside the box to resolve technical issues and resource conflicts
- Thorough knowledge of software engineering principles and agile methodologies
- 5+ years' experience managing fast-paced agile software projects with aggressive schedules
- Ability to quickly pick up new technologies and industry trends
- Outstanding critical thinking and problem-solving skills with passion for solving hard problems
- Excellent leadership and communication skills
