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Salary: USD 131,250 - 210,000 / annual
Axon is seeking a Senior Technical Program Manager for Adoption & Enablement to drive internal enablement and customer adoption of the Fusus platform throughout its lifecycle. This role combines program ownership with hands-on instructor-led training, ensuring both internal Axon teams and external law enforcement customers successfully adopt Fusus workflows.
You will own and execute adoption and enablement programs for Fusus across internal and external audiences, serving as a trusted authority on platform functionality and operational best practices. Key responsibilities include developing and executing training plans aligned with implementation timelines and product releases; tracking adoption and readiness outcomes; and partnering cross-functionally with Product, Engineering, Program Management, and Enablement leaders to improve training quality.
You will design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers supporting the Fusus deployment and sustainment lifecycle. This includes standardizing learning objectives, training deployment teams on functionality and integrations, and enabling internal teams to confidently support implementation and troubleshooting discussions with customers.
As an instructor, you will deliver high-quality instructor-led training to internal teams and external law enforcement customers, facilitating foundational, intermediate, and advanced workflow training with operational and technical context. You will lead scenario-based sessions built around real-world operational use cases and independently deliver routine training without reliance on senior program managers. You will also develop scalable training programs such as recurring webinars, virtual or in-person seminars, and feature update briefings.
Post-deployment, you will serve as an enablement resource supporting customer sustainment and ongoing adoption, act as an escalation point for post-deployment issues, and support deployment validation and readiness assessments. You will identify recurring issues and translate findings into improvements across training, enablement guidance, and curriculum updates.
The role is based in Scottsdale, AZ, Los Angeles, CA, or San Diego, CA with approximately 50% travel. You will report to the Sr. Director, RTO SaaS Delivery.
REQUIREMENTS:
Required:
- Proven experience delivering instructor-led training to professional audiences of more than 50 participants
- Experience developing and executing structured training or enablement programs
- Strong facilitation skills with ability to engage both technical and operational audiences
- Demonstrated ability to teach functional workflows and applied technical concepts with credibility
- Ability to operate independently in front of customers and internal stakeholders
- Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs
Strongly Preferred:
- Background in law enforcement, public safety, emergency management, or similar operational environments
- Experience training or supporting public-sector customers
- Experience working with video management systems, real-time operations centers, or situational awareness platforms
- Hands-on experience supporting technical deployments or integrations in enterprise environments
- High-level working knowledge of: IP networking fundamentals, RTSP and video streaming concepts, DVR/NVR systems and camera infrastructure, network connectivity, ports, firewalls, and bandwidth considerations
