SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 143,500 - 205,000 / annual
Zscaler (NASDAQ: ZS) is seeking a Senior Staff Technical Program Manager – Service Health to lead the central Service Health Program across the Zero Trust Exchange platform, which protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications globally. The role is based in San Jose, CA (hybrid, three days per week) and reports to the Senior Director of Site Reliability Engineering in the Cloud Operations department.
You will own the company-wide Service Health Program from strategy through execution, defining charters, roadmaps, and success metrics across the Zero Trust Exchange. Key responsibilities include:
• Establish and govern service health practices by defining SLIs, SLOs, and error budgets to operationalize decision frameworks that balance feature velocity with reliability
• Drive Critical User Journey (CUJ) and Lighthouse signal adoption, converting operational alerts into explicit decisions and measurable engineering outcomes
• Build the service health source of truth by implementing continuous measurement dashboards across security, defects, incidents, capacity, availability, and latency
• Run continuous operating cadences and cross-organizational programs to standardize intake, prioritization, delivery tracking, and post-delivery verification at scale
• Align stakeholders across engineering and leadership teams through transparent communication, constructive feedback, and shared accountability
You will think at scale, connecting day-to-day execution to the overarching company mission while building durable processes designed for a high-growth global organization. You champion simplicity by distilling complex technical challenges into clear, actionable plans. You are data-driven, leveraging metrics and telemetry to establish truth and guide informed decisions. You operate with a strong bias for action and high integrity, moving seamlessly between strategic planning and hands-on execution.
Zscaler is building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world's hardest security challenges. The company is committed to ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.
REQUIREMENTS:
• 8+ years in Technical Program Management, Production Engineering, or similar roles in large-scale, distributed systems
• Deep experience with SLIs/SLOs, error budgets, and service health practices with demonstrable outcomes improving availability, latency, and durability
• Proven leadership of cross-functional programs driving production service health at global scale across multi-product, multi-cloud, or multi-region environments
• Strong data fluency across instrumentation, metrics pipelines, synthetic monitoring, and executive dashboards to translate signal into actionable outcomes
• Track record of influencing engineers, managers, and senior leadership through clear tradeoff framing, written updates, and decision facilitation
• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
PREFERRED QUALIFICATIONS:
• Background partnering with Production Engineering on incident, problem, and post-incident programs, including RCA quality and preventive action systems
• Experience implementing operating cadences for service health reviews and OKRs across multiple product lines within networking or cybersecurity domains
• Familiarity with capacity planning, staged rollout safety guardrails, and reliability engineering practices such as SRE or ITIL
