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ServiceNow is seeking a Senior Staff Product Manager to lead inbound product strategy as the company scales toward $10B+ in revenue. In this role, you will own product strategy and vision, communicate priorities across the organization, and build consensus among stakeholders. You'll work cross-functionally to guide projects through development, integrate user research and market analysis into product requirements, and drive high-quality product launches.
Key responsibilities include:
- Setting and communicating product strategy that aligns with company growth objectives
- Serving as an accountable owner committed to outcomes across organizational boundaries
- Collaborating with multiple teams to shepherd projects from conception to launch
- Translating usability studies, research, and market analysis into actionable product requirements
- Distilling complex problems into clear, understandable requirements and solutions
- Developing multi-mode communications tailored to different audiences
- Leading cross-functional efforts and influencing stakeholders inside and outside your immediate team
- Coaching and developing team members at lower levels
ServiceNow is positioning itself as an AI control tower for business reinvention, with an AI-native platform that integrates any AI, any data, and any workflow. The company serves 85% of the Fortune 500 and is building an AI-native culture.
REQUIREMENTS:
- 12+ years of software product management experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Strong prioritization skills and discipline to focus on high-impact activities
- Demonstrated experience defining and capturing product requirements and transforming them into product roadmaps
- Deep curiosity about customer needs with a track record of building customer relationships and delivering customer-centric solutions
- Experience driving solution development through big-picture solution architecture
- Ability to serve as a team lead and coach employees at lower levels
