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ServiceNow is seeking a Senior Staff Product Manager to lead inbound product strategy as the company scales toward $10B+ in revenue. This is a strategic, high-impact role where you will own product direction, drive cross-functional alignment, and shape how AI integrates into enterprise workflows.
In this role, you will:
- Lead product strategy and set priorities that drive growth at scale
- Communicate product vision and build consensus across organizational boundaries
- Own outcomes as an accountable leader, working across multiple teams to guide projects from conception through delivery
- Integrate usability research, market analysis, and customer insights into product requirements
- Translate complex problems into clear, actionable requirements and solutions
- Develop multi-mode communications tailored to different stakeholder audiences
- Lead and influence cross-functional efforts, coaching and developing team members
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter and faster. The company is building an AI-native culture and seeking leaders who can shape how AI transforms enterprise work.
REQUIREMENTS:
- 12+ years of software product management experience
- Demonstrated experience leveraging or critically thinking about AI integration into work processes, decision-making, or problem-solving (AI-powered tools, workflow automation, AI-driven insights, or exploring AI's industry impact)
- Strong prioritization discipline and ability to focus on high-impact activities
- Proven track record defining product requirements and transforming them into roadmaps
- Deep curiosity about customer needs with demonstrated success building customer relationships and delivering customer-centric solutions
- Experience driving solution development through big-picture thinking
- Ability to serve as a team lead and coach employees at lower levels
