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Salary: USD 190,900 - 334,100 / annual
ServiceNow is seeking a Senior Staff Design Program Manager to lead strategic program execution and organizational effectiveness within the Employee Experience team. This role sits at the intersection of design leadership and enterprise program management, driving the future of how work gets done across HR, IT, Finance, and business operations through agentic AI experiences and specialized assistants.
In this position, you will serve as a strategic partner to the Design VP and leadership team, owning team communications, operating cadences, and actionable plans that improve alignment and execution. You'll drive executive-level planning and organizational alignment by identifying risks, surfacing opportunities, and enabling informed decision-making across design and cross-functional leadership teams.
Key responsibilities include leading organizational initiatives that improve clarity and effectiveness as the design organization scales through growth and transformation; leading cross-functional product development programs from strategy through delivery while advocating for design and UX priorities; operating with high autonomy to address long-standing organizational opportunities and effect change; implementing scalable processes to manage multiple UX projects; contributing to the development of the program management function by sharing successful practices and frameworks; identifying connections and reconciling collisions between product offerings and platforms; and ensuring transparency and clear communication of program status across the portfolio.
This is a high-impact role requiring someone who can lead challenging conversations, model change agent behavior, coach others on new solutions, educate cross-functional peers, and actively share knowledge to elevate colleagues and communities of practice.
Requirements:
Basic Qualifications:
- BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM), or equivalent combination of education and experience
- Experience working on and managing large projects or programs with cross-functional teams
- Ability to deliver solutions and strategies while mitigating or removing obstacles
- Experience utilizing software to keep projects organized, track metrics, and report on progress
Preferred Qualifications:
- 10+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team
- Demonstrated ability to lead challenging, innovative, and productive conversations to solve critical challenges in both strategic and tactical circumstances
- Change agent behavior with ability to coach others to solicit buy-in and promote scalable solutions
- Ability to educate cross-functional peers about their discipline and advocate for its value
- Active knowledge sharing and expertise to ensure diversity and inclusion, elevating colleagues and communities of practice
