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AlertMedia is a leading risk intelligence and response platform trusted by the largest companies globally to protect their people and assets. The company is a high-growth, PE-backed SaaS provider with 4,000+ clients, a 70+ NPS, and 7+ years of AI innovation history.
You will join the AI Agent and Orchestration team, building AI Assistant and Orchestration products along with the agents and platform capabilities that power them. AlertMedia actively uses modern AI tools such as Claude, Codex, and other emerging technologies to help engineers work smarter, move faster, and build better products.
Day-to-day responsibilities include:
- Build and ship features for AI Assistant and Orchestration products—agents, tools, and approval steps that gate them
- Add evaluation cases for AI behavior to catch quality degradation before release
- Learn the AlertMedia platform and its uses for customers
- Work with Python, Django, Next.js, React, Node, and other web technologies
- Use AI-enabled tools such as Claude, Codex, and emerging platforms to support development, problem-solving, documentation, and productivity
- Work in an Agile environment using Git, JIRA, Jenkins, and Slack
- Contribute to AlertMedia's technology leadership through innovative development and new ideas
- Collaborate with engineering and product teams using strong verbal and written communication
- Contribute to AlertMedia's culture, values, and vision
The role is hybrid: fully remote within Mexico, with an optional Mexico City office in the Reforma area for collaboration with the engineering team.
Requirements:
- Bachelor's degree in a technical field (computer science, computer engineering, or related field) preferred
- 6+ years of experience building scalable web applications; Python/Django/React/Node tech stack preferred
- Hands-on experience shipping LLM-powered features: agents, tool/function calling, MCP or similar integrations, retrieval, prompt and model evaluation
- Familiarity with agentic design patterns and frameworks (Strands, AutoGen, LangChain, etc.)
- Experience with Amazon Web Services or other cloud services (required)
- PostgreSQL, Redis, and other storage technologies experience (required)
- Established practice of writing unit and integration tests
- Proficiency using AI coding tools (Claude, Cursor, Codex, or similar) across the development lifecycle
- Collaborative mindset to partner with principal engineers and leadership on architectural evolution
- Experience troubleshooting and remediating production issues
- Strong organizational skills and ability to manage multiple parallel projects
- Ability and desire to work in a fast-paced, challenging environment
- Outstanding communication skills and ability to work cross-functionally
- Strong English proficiency (written and oral) required
- Must have legal right to work in Mexico without sponsorship
