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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
As a Senior Software Engineer on the Connect - Core App & Admin team, you will own significant features end-to-end across Dialpad's web and desktop applications. You'll work with modern full-stack technologies to build scalable, high-quality applications while mentoring junior engineers and guiding multi-engineer projects.
Key responsibilities include:
- Develop and maintain Dialpad's web and desktop applications using modern technologies
- Collaborate with data science teams to build the Agentic AI framework
- Leverage AI tools (Claude, Gemini, etc.) to accelerate feature development
- Write clean, modular, maintainable code with comprehensive unit tests
- Participate in code reviews to ensure quality, maintainability, and scalability
- Ship features on time with high quality standards
- Support on-call activities to resolve issues from QA and customers
- Deploy new releases on a weekly cadence
- Guide technical initiatives and advocate for the team's engineering priorities in cross-functional collaboration with Product Management
You'll be part of a team that values curiosity, scrappiness, optimism, persistence, and empathy. The role offers the opportunity to work on AI-driven features at scale while mentoring others and owning significant technical decisions.
