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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues in real time across voice and digital channels. The company serves market-leading brands including Netflix, Motorola Solutions, and Randstad, and is backed by top-tier investors including Andreessen Horowitz and GV.
The microservices platform team provides the reliable, scalable infrastructure that powers Dialpad's entire engineering organization. As the company expands to support both traditional SaaS services and cutting-edge agentic AI capabilities, this role is critical to evolving the platform from core products to enabling reliable, repeatable infrastructure patterns across the company.
As a Senior Software Engineer on this team, you will own significant portions of the platform roadmap, balancing long-term technical vision with incremental delivery. You will design and operate foundational systems including infrastructure-as-code, multi-region architecture, and cloud resources while partnering with engineering teams to solve complex problems. This role combines hands-on backend development with platform design, production ownership, and technical leadership.
Key responsibilities include: owning 6-12 month roadmap phases for shared microservices infrastructure; translating business needs into robust technical solutions with focus on cost, scalability, and reliability; driving end-to-end execution for platform components including Terraform automation and infrastructure-as-code workflows; solving classes of problems to drive team-wide improvements in scalability and observability; representing the team in technical design, triage, and on-call rotations; and partnering cross-functionally to resolve platform friction and evangelize engineering best practices.
You will work on a team that values being scrappy, curious, optimistic, persistent, and empathetic. The role requires someone who can balance hands-on technical work with strategic platform thinking, mentor others through example, and drive measurable improvements in infrastructure reliability and efficiency.
