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Dialpad is an AI platform for customer experience that enables AI agents to resolve customer problems in real time across voice and digital channels. The company's platform uniquely combines AI agents and human agents on a single system with shared context, allowing autonomous resolution of issues while seamlessly handing off to humans when needed.
As a Senior Software Engineer on the Agentic Systems team, you will be a core technical leader shaping the vision, architecture, and execution of Dialpad's next-generation AI platform. You'll move beyond passive copilots into autonomous workflow execution, working directly with Product, Applied Research, Design, and executive leadership.
Key responsibilities include:
- Owning the architectural roadmap and delivery of Dialpad's agentic infrastructure, core orchestration layers, memory architectures, and evaluation/observability systems
- Designing and deploying scalable, multi-modal AI agents capable of autonomous support, real-time voice reasoning, and secure API tool execution across complex enterprise workflows
- Acting as a technical anchor for the organization, mentoring senior peers, and defining technical standards for an AI-native software development lifecycle
- Collaborating cross-functionally with Product, Engineering, and Applied Research to align technical execution with business strategy
- Researching and implementing emerging agent frameworks, LLM inference optimization, advanced retrieval systems, and cutting-edge safety/policy guardrails
You will help pioneer an advanced multi-agent orchestration framework capable of real-time conversational reasoning and tool execution over massive enterprise datasets while fostering an AI-native engineering culture. This position reports directly to the Senior Director of Engineering and is based in the San Francisco office.
Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile, and serves market-leading brands including Randstad, Motorola Solutions, Netflix, and major sports organizations.
