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ServiceNow is seeking a Senior Services Account Executive to join the Customer Excellence Group (CEG), responsible for selling a portfolio of service offerings that help customers successfully adopt ServiceNow products and achieve their business outcomes. This is a quota-carrying role focused on the healthcare and life sciences vertical.
In this role, you will:
- Develop and execute a services sales strategy for your assigned territory, with a focus on target accounts
- Proactively identify and create new Services opportunities (Impact success offerings, implementation services, and training) in both new and existing customer accounts
- Build and manage pipeline, owning end-to-end forecasting for Services opportunities
- Serve as a trusted advisor to customers, understanding their digital transformation roadmaps and recommending the right mix of ServiceNow services
- Arrange and lead executive and C-suite level discussions aligned with account strategy
- Lead cross-functional teams in solutioning, scoping, and proposal development
- Execute value-based selling methodology across Impact, Implementation Services, and Training opportunities
- Collaborate with software sales account teams, Customer Outcomes team members, and delivery partners
You will operate with significant independence, identifying new opportunities and managing the full sales cycle. Travel up to 75% is required depending on geography and region.
REQUIREMENTS:
- Minimum 12 years of services sales experience within a SaaS software or solution sales organization (or equivalent)
- Demonstrated focus on new account sales with ability to operate independently
- Proven track record of achieving Services, Success, or Training sales targets
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, or AI-driven insights)
- Strong ability to communicate and collaborate across business lines and with multiple customer and partner personas, including executives
- Strong operational command and ability to manage end-to-end franchise
- Existing relationships in large enterprise accounts preferred
