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ServiceNow is seeking a Senior Renewal Account Manager to lead expansion and retention across the ASEAN region. This role combines account management excellence with renewal strategy, driving revenue sustainability and customer loyalty.
You will own the complete renewal lifecycle for enterprise and mid-market accounts across ASEAN territories, from mid-contract planning through completion. Key responsibilities include developing and executing renewal strategies that maximize Net New Annual Contract Value (NNACV) while ensuring customer satisfaction; building and maintaining deep relationships with key stakeholders; collaborating with Sales, Customer Success, and Solution Consulting teams to identify upsell and expansion opportunities; leading contract negotiations and coordinating legal and finance teams; creating data-driven account plans using ServiceNow Renewals methodologies; monitoring account health using CSP and analytics to identify and mitigate at-risk renewals early; forecasting accurately and managing pipeline discipline; representing ServiceNow at customer executive business reviews and strategic planning sessions; mentoring junior renewal managers and Account Managers; and driving adoption of ServiceNow Renewals methodologies, tools, and processes.
You will own a strategic portfolio of accounts and drive measurable revenue and retention impact. You will work with a world-class renewals organization committed to innovation and excellence, access best-in-class tools and training through ServiceNow University and the Renewals Center of Excellence, and collaborate across geographies and functions in a highly cross-functional environment. Singapore serves as the regional hub for ASEAN, placing you at the center of a growing market working closely with regional leadership and the broader Asia-Pacific organization.
ServiceNow is the AI control tower for business reinvention, with an AI-native platform that brings together any AI, any data, and any workflow. The company serves 85% of the Fortune 500 and is building an AI-native culture where technology and talent work together.
REQUIREMENTS:
Required:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- 10+ years of enterprise software account management or renewals experience
- Demonstrated ability to manage complex, multi-stakeholder accounts ($1M+ ACV preferred)
- Strong commercial acumen and financial metrics expertise
- Excellent communication skills across all organizational levels
- Experience with customer success methodologies and adoption strategies
- Proficiency with CRM systems and analytics platforms
- Bachelor's degree in Business, Finance, or equivalent professional experience
Preferred:
- Experience in SaaS renewals or platform consolidation
- Knowledge of ServiceNow products or digital workflow market
- Background in IT, Finance, or Customer Success operations
- Multilingual capability (English + local ASEAN languages)
- Track record of closing expansion deals within existing accounts
