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You'll be Cents' first dedicated recruiter, owning talent acquisition end-to-end and building the hiring system the company will use for years to come. This is a high-impact role where you'll design and implement a complete hiring strategy from scratch, working directly with the VP of People and leadership across the organization.
Key responsibilities include:
**Build the hiring process from the ground up:** Define the Cents hiring process stage-by-stage from intake to offer, design structured interview loops for each role family with scorecards and clear debriefs, set up and own the ATS and recruiting tooling, and create repeatable playbooks for intake, interview guides, reference checks, and candidate experience.
**Coach managers and guide every step:** Run kickoff and intake sessions with hiring managers, train interviewers on structured interviewing and bias avoidance, facilitate pre-briefs and debriefs, and coach through difficult decisions like split panels or competing offers.
**Drive relationships forward and influence outcomes:** Build trusted partnerships with executives and hiring managers, bring data-backed points of view to push back on unrealistic profiles or slow processes, own candidate experience from first touch to first day, and partner with the VP of People and CFO on workforce planning and compensation benchmarking.
**Run full-cycle searches:** Carry roles across engineering, product, sales, customer success, and G&A functions, including senior and leadership positions. Source proactively through outbound, referrals, and community. Screen, schedule, and close candidates. Run compensation conversations and negotiate offers with confidence.
**Work smarter with AI and automation:** Build AI-powered recruiting workflows to automate sourcing lists, first-touch outreach, scheduling, and interview note synthesis. Own the recruiting stack end-to-end and teach the team how to use tools effectively.
Cents is a New York-based technology company building the leading platform for the $40+ billion laundry and dry cleaning industry. The company is backed by top-tier investors including Bessemer, Camber Creek, and Sumeru Equity Partners, was ranked No. 101 on the Inc 5000 for 2026, and currently has approximately 100 employees. You'll work at a size where you can know every hiring manager personally and see the impact of individual great hires on the entire company.
**Requirements:**
- 6+ years of full-cycle recruiting experience in-house at a high-growth startup (Series A through C preferred), with hiring across multiple functions
- Proven track record of building or rebuilding a hiring process, interview framework, or ATS from scratch
- Real influence with senior leaders, demonstrated through examples of changing executive perspectives on profiles, processes, or candidates using evidence and relationships
- Strong sourcing capabilities; ability to build pipelines for difficult roles without relying on inbound
- Comfort with data; knowledge of funnel metrics and ability to diagnose problems and explain results to finance leaders
- Ownership mindset; ability to run toward ambiguity, follow through, and ship good processes on schedule
- Clear, warm communication with candidates and colleagues
**Nice to haves:**
- Experience recruiting for vertical SaaS, SMB-focused software, or sales-heavy organizations
- Hands-on experience with Ashby, Greenhouse, or Lever ATS platforms and LinkedIn Recruiter
- Exposure to People operations beyond recruiting (onboarding, compensation, performance management)
