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Rula is seeking a Senior Provider Operations Specialist to join their remote-first mental healthcare platform. In this role, you will partner with the roster automation lead to validate data pipelines, execute bulk enrollment record updates, and maintain reconciliation workflows across 50+ payer networks. You will be responsible for building and maintaining operational documentation and standard operating procedures (SOPs) that eliminate tribal knowledge and create real-time visibility into enrollment and roster status. A key part of your work involves scoping operational requirements for new initiatives before they reach execution, ensuring that teams across the organization operate from a single, accurate source of truth. Every operational change you implement will be fully documented with complete readiness.
You will work with large healthcare datasets, troubleshoot data discrepancies, and implement structured solutions using spreadsheets and data management tools. Your role bridges operations and data, making complex systems visible and scalable. This is an ideal opportunity for someone passionate about building operational systems, simplifying data complexity, and making a meaningful impact in mental healthcare.
Rula is a Series C-funded, remote-first company dedicated to making mental health care accessible and evidence-based. The company currently hires across most U.S. states (excluding Hawaii).
REQUIREMENTS:
- 3+ years of experience in healthcare operations, data management, provider network operations, or credentialing/enrollment support
- Demonstrated ability to analyze operational data, troubleshoot data discrepancies, and implement structured solutions using spreadsheets (Excel and/or Google Sheets)
- Experience manipulating, cleaning, and validating large datasets (1,000+ rows) for accuracy and completeness; ability to identify patterns, anomalies, and root causes in structured data
- Ability to manage competing priorities, meet deadlines in a fast-paced environment, and communicate progress and blockers clearly to stakeholders
- Strong written and verbal communication skills, with ability to translate operational data and findings into clear summaries for both technical and non-technical audiences
PREFERRED QUALIFICATIONS:
- Experience with provider roster management, network reconciliation, or bulk data operations in healthcare, insurance, or health-tech, with exceptional attention to detail where accuracy directly impacts downstream financial or operational outcomes
- Experience with workflow automation, scripting, or low-code tools (Google Apps Script, Zapier, Make, Python for data manipulation)
- Experience with business intelligence or reporting tools (Metabase, Looker, Tableau, Power BI, or similar) and comfort reading or writing basic SQL queries
- Experience working within CRM, database, or ticketing platforms (Salesforce, Airtable, Zendesk, or similar) to update records, build reports, and maintain data integrity at scale
