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Rula is a mental healthcare platform dedicated to making quality, evidence-based mental health care accessible and stigma-free. This role is part of the provider operations team and focuses on building scalable systems and operational infrastructure.
You will work directly with the roster automation lead to validate data pipelines, execute bulk enrollment record updates, and maintain reconciliation workflows across 50+ payer networks. Key responsibilities include:
• Validate data pipelines and execute bulk enrollment record updates to ensure accuracy across provider networks
• Maintain reconciliation workflows and processes across 50+ payer relationships
• Build and maintain operational documentation and standard operating procedures (SOPs) that eliminate tribal knowledge and create institutional clarity
• Create real-time visibility into enrollment and roster status across the organization
• Scope operational requirements for new initiatives before they reach execution phase
• Ensure teams across the organization operate from a single, accurate source of truth
• Implement operational changes with complete documentation and readiness protocols
• Analyze operational data, troubleshoot discrepancies, and implement structured solutions
• Translate operational data and findings into clear summaries for both technical and non-technical stakeholders
This is a fully remote position based in the United States (not currently hiring in Hawaii). The company emphasizes work-life balance, transparency, and a culture of inclusion.
REQUIREMENTS:
Must-Have:
• 3+ years of experience in healthcare operations, data management, provider network operations, or credentialing/enrollment support
• Demonstrated ability to analyze operational data, troubleshoot data discrepancies, and implement structured solutions using spreadsheets (Excel and/or Google Sheets)
• Experience manipulating, cleaning, and validating large datasets (1,000+ rows) for accuracy and completeness; ability to identify patterns, anomalies, and root causes in structured data
• Ability to manage competing priorities, meet deadlines in a fast-paced environment, and communicate progress and blockers clearly to stakeholders
• Strong written and verbal communication skills, with ability to translate operational data and findings into clear summaries for both technical and non-technical audiences
Preferred:
• Experience with provider roster management, network reconciliation, or bulk data operations in healthcare, insurance, or health-tech, with exceptional attention to detail where accuracy directly impacts downstream financial or operational outcomes
• Experience with workflow automation, scripting, or low-code tools (Google Apps Script, Zapier, Make, Python for data manipulation) to reduce manual operational work
• Experience with business intelligence or reporting tools (Metabase, Looker, Tableau, Power BI, or similar) and comfort reading or writing basic SQL queries
• Experience working within CRM, database, or ticketing platforms (Salesforce, Airtable, Zendesk, or similar) to update records, build reports, and maintain data integrity at scale
