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Dialpad is an AI-powered customer experience platform that combines AI agents with human agents on a single platform to resolve customer issues, advance deals, and automate busywork. The company is backed by top-tier investors including Andreessen Horowitz and GV, and serves market-leading brands like Netflix, Motorola Solutions, and Randstad.
As a Senior Project Manager in Professional Services, you will own the end-to-end deployment process for enterprise customers, leading complex implementations from kickoff through successful launch and adoption. You will serve as a trusted advisor and subject matter expert, guiding customers through Dialpad's deployment methodology while managing project scope, timelines, risks, dependencies, and cross-functional stakeholders.
Key responsibilities include:
- Mastering Dialpad's deployment methodology, products, and tools to lead complex enterprise implementations
- Owning end-to-end deployment projects for enterprise customers, implementing Dialpad products, features, integrations, and AI-powered capabilities
- Developing and managing detailed project plans, timelines, milestones, dependencies, and risks across multiple simultaneous implementations
- Using cloud-based project management tools to track progress and maintain visibility with customers and internal stakeholders
- Leading customer project meetings, establishing clear expectations and accountability, and proactively identifying and resolving risks or blockers
- Delivering administrator training, coordinating integrations and device provisioning, and partnering with technical teams to troubleshoot complex issues
- Collaborating closely with Solution Architects as a unified deployment team focused on successful project delivery and customer outcomes
You will report to the Senior Manager of Professional Services and be based in the Denver, CO office. This role requires strong understanding of SaaS implementations, customer environments, and the ability to navigate complex requirements while driving accountability and delivering successful business outcomes.
