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Salary: USD 86,400 - 138,240 / annual
Axon is scaling its Virtual Reality training platform into international markets across Europe, Latin America, and Asia Pacific. The company's mission is to reduce gun-related deaths between police and the public by 50% in 10 years, with VR training enabling officers to practice de-escalation, empathy, and tactical decision-making in immersive environments.
As Senior Product Operations Manager for VR International, you will be the operational partner to the International VR GTM Lead, building the operational foundation for confident expansion into new markets. You will define and maintain the international operations playbook, standard operating procedures, and launch checklists, adapting successful US and Canada approaches to each region while learning from market-specific needs.
Key responsibilities include:
- Running day-to-day operations of international launches, ensuring pre-sales, post-sales, and hardware delivery teams are ready to sell and serve in each market
- Coordinating compliance and certification work with Legal and Compliance teams, managing launch risks and decisions
- Defining, implementing, and scaling the international Trial and Evaluation (T&E) program with regional trial managers
- Enabling international Professional Services and Training teams as the product evolves
- Supporting localization of help content with vendors and managing the end-to-end localization process
- Owning review and management of international quotes to ensure proper clearances and customer success
- Working with Business Operations on region-specific SKUs and price books
- Supporting international tenders and partnering with Supply Chain on demand planning, local warehouse inventory, and country-specific logistics and import requirements
- Traveling domestically and internationally approximately 1-2 weeks per quarter to support markets, partners, and teams
You will work across international teams, distribution partners, and US-based functions including Sales, Sales Engineering, Professional Services, Training, Supply Chain, Marketing, Proposals, Legal, Compliance, and Hardware Product Management. This role has room to grow and scale as the business expands.
The position is based in Boston, MA, following a hybrid schedule with in-person collaboration required Tuesday through Friday, with flexibility to work remotely on Mondays (unless accommodations apply). Boston provides meaningful overlap with European and international partners in the morning and West Coast VR team members in the afternoon.
REQUIREMENTS:
- 6+ years of experience in product operations, program management, or international product launches
- Bachelor's degree in business, operations, or related field preferred; equivalent work experience welcome
- Experience supporting product launches in international markets, ideally across multiple regions
- Strong program management skills including managing dependencies, milestones, and risks across cross-functional teams (Sales, Supply Chain, Legal, Training) with clear communication to all levels including leadership
- Experience building or improving repeatable processes that other teams rely on, with comfort working through ambiguity and adjusting based on market learnings
- Familiarity with sales operations and commercial systems; experience using data to track operational performance and recommend improvements
- Ability to work independently with teams across regions and time zones, including occasional early-morning or late-evening calls with international partners
- Second language a plus; professional proficiency in a language supporting international markets can strengthen customer and partner relationships
