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ServiceNow is seeking a Senior Inside Sales Representative to join its expanding inside sales team in Tokyo. This role focuses on strategically prospecting into new accounts, expanding usage within existing customers, and ensuring continued value delivery from the NOW Platform. You will manage sales opportunities and business relationships primarily via telephone with influential contacts at small, mid-market, and commercial accounts.
Key responsibilities include:
- Meeting or exceeding monthly, quarterly, and annual sales objectives
- Managing sales opportunities and relationships over telephone with key decision-makers
- Understanding organizational business drivers, challenges, and pain points to map ServiceNow solutions
- Strategically prospecting within key verticals to develop new opportunities and pipeline
- Following the Value Selling sales process to win new business, expand within existing accounts, and ensure contract renewals
- Collaborating with Solution Consultants, Customer Service, Partners, and other team members to advance sales cycles
- Providing timely forecasting, territory plans, and strategic account plans to management
- Working toward daily, monthly, and quarterly KPI metrics including new prospect meetings, pipeline generation, ACV bookings, and renewal rates
- Mentoring team members and collaborating on projects to bring value to the team
- Occasional travel for training and meetings
ServiceNow is the fastest-growing enterprise cloud software company in the world, serving 85% of the Fortune 500. The company is building an AI-native culture where technology and talent work together to help organizations work smarter, faster, and better.
Requirements:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Demonstrable track record of success in telesales, lead follow-up, cold calling, or new business sales
- 1–3+ years of full sales cycle experience in software or solution sales organizations
- Experience selling enterprise-class solutions using telephone and video conference technology
- Thorough understanding of the sales process and ability to navigate and progress complex sales cycles
- Sales force automation, enterprise resource planning, or IT infrastructure management (monitoring and discovery) technologies preferred
- Presentation skills via web-based tools a distinct advantage
- Excellent listening, verbal, and written communication skills
- Strong relationship-building skills and ability to build meaningful business relationships with customers, prospects, and internal colleagues
- Persistent and dependable, especially regarding attendance, deliverables, and deadlines
