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TrueML is a mission-driven financial software company using machine learning to create better customer experiences for distressed borrowers. The company combines data science, financial services expertise, and customer experience design to serve consumers with personalized, digital-first financial solutions.
As Senior Manager of Messaging Channels & Deliverability, you will lead and scale the communication delivery engine that connects TrueML's platform with millions of consumers. Digital communication is positioned as a core strategic asset and revenue differentiator for the company.
Key responsibilities include:
- Leading a high-performing team of specialists focused on messaging operations
- Managing email, SMS, and multi-channel messaging infrastructure and performance
- Balancing day-to-day operational execution with compliance and regulatory safeguards
- Orchestrating vendor relationships and managing third-party communication platforms
- Serving as the primary point of contact for client-facing performance advocacy and SLA management
- Transforming messaging channels into a scalable, reliable corporate asset
- Ensuring deliverability standards and monitoring channel health across all communication types
The role sits at the intersection of operations, compliance, and customer success, requiring both tactical execution skills and strategic thinking about how communication infrastructure drives business value. You will work closely with product, engineering, and client-facing teams to ensure messaging reliability and performance.
